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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Oticon, Inc. - **Location:** Arlington Heights, IL, United States - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Microsoft Exchange Server, Local Area Networks, Microsoft Office, Microsoft Software, System Center Configuration Manager, Wide Area Networks, Office365, Information Technology, Cisco - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a7b805c01b7b477 ## About the Role Do you have experience in Windows?, * Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc) * Excellent time management and organizational skills * Excellent written and verbal communication skills * Highly self-motivated, proactive, and results driven * Comfortable working in a fast-paced environment, * College Degree preferred, or combination of work experience and professional certifications * Experience working in medical device, retail, or manufacturing environments * Experience administrating with the following technologies: SCCM, MS Exchange, Office365, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN * Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft) * Minimum 1 year working experience in a Service Desk or technical support function Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 25 pounds at times. Pre-Employment Requirements * Clear background check including criminal history and education verification. ## Description Demant is looking for an experienced IT Support Specialist. This individual wears a variety of hats to ensure that all IT functions within the company run smoothly. They are the single point of contact for all IT related inquiries, including desktop support, AV, IT infrastructure, application support, and more. The IT Support Specialists oversee the phone and ticket queue for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized., * Provides the single point of contact for all system users for IT related issues * Owns all IT requests considered Level1 or Level2 support (regardless of system or area) * Ensures that IT policies, procedures, and standards are followed * Coordinates with vendors when needed for service on defective devices * Works with other IT staff to assist in the development of fixes and improvements * Ensures that inbound support calls are answered live and resolved * Ensures that all inbound support tickets are resolved in a timely manner * Configures, installs, optimizes and retires IT Assets * Provides technical expertise, and works to ensure that the company's use of technology supports its business goals ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)