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# Help Desk Technician

- **Company:** SUZOR INVESTMENT CORPORATION
- **Location:** East Windsor, CT, United States
- **Experience:** Experienced
- **Salary:** $46,800.0 - $55,120.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Remote Access Technology, Virtual Office, Peripherals, Information Technology
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e5780382382f088f

## About the Role

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills., * 2+ years of customer service experience.

 * Relevant License/Certification - CompTIA A+ (Preferred)
 * Excellent written and verbal communication skills.
 * Good interpersonal skills.
 * Attention to detail.
 * Good problem-solving skills.

## Description

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis., We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

Help Desk Technician Responsibilities:

 * Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
 * Establishing good relationships with all departments and colleagues.
 * Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
 * Installing and configuring hardware and software components.
 * Repairing or replacing damaged hardware.
 * Educating staff on best technology/security practices.
 * Performing tests and evaluations of new software and hardware.
 * Creating and managing technical documentation.
 * Providing basic computer training.


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