> Markdown version of [/jobs/ext/1403738-it-support-escalation](https://www.wearedevelopers.com/jobs/ext/1403738-it-support-escalation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Escalation - **Company:** L SOLUTIONS, INC. - **Location:** Fort Lauderdale, FL, United States - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Disaster Recovery, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Network Architecture, Citrix Systems, Remote Access Technology, Remote Desktop Services, Cloud Services, Microsoft SharePoint, SQL Databases, Virtualization Technology, Network Routers, Cloud Platform System, Sonicwall, Firewalls (Computer Science), Information Technology, Cisco, Vmware - **Published:** July 23, 2026 - **Apply:** https://www.careerjet.com/jobad/us445909151af89cade2f63eefc196a016 ## About the Role * Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP. * Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care. * Diagnosis skills of technical issues. * Ability to multi-task and adapt to changes quickly. * Technical awareness: an ability to match resources to technical issues appropriately. * Service awareness of all organization's key IT services for which support is being provided. * Understanding of support tools, techniques, and how technology is used to provide IT services. * Typing skills to ensure quick and accurate entry of service requests. ## Description L7 Solutions, a leader in IT and cybersecurity, is seeking an experienced IT Support Escalation to handle advanced technical issues and provide top-tier support. In this role, you'll troubleshoot complex problems, assist frontline technicians, and ensure seamless IT operations for our clients. Competitive Pay + Career Growth Opportunities Work with Advanced IT & Cybersecurity Solutions Collaborative, Fast-Paced Environment If you're a skilled IT professional ready to take on challenging support cases, apply today! As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks. The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects. Basic Functions: * Provide IT support relating to issues with internal systems and network infrastructure. * Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc. * Support services for virtualization technologies: VMware, Citrix, and Microsoft. * Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. * Administer hosted and cloud solutions for customers using technologies that meet their requirements. * Support disaster recovery solutions. * Remote access solution support: VPN, Terminal Services, and Citrix. * Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. * Document maintenance for all computer systems and network infrastructure. * Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages. Additional Duties and Responsibilities: * Improve customer service, perception, and satisfaction. * Escalate service or project issues that cannot be completed within agreed service levels. * Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. * Document internal processes and procedures related to duties and responsibilities. * Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry. * Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed. * Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments., The Team Engineer is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment… + 2 months ago + Apply easily + ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)