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# Part Time IT Help Desk Position

- **Company:** SOUTHWESTERN JEFFERSON COUNTY CONSOLIDATED SCHOOL CORPORATION
- **Location:** Shelbyville, IN, United States
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Cyber Security, Desktop Computing, Microsoft Office, Networking Basics, Pearson PowerSchool, Wireless Devices, Information Technology, Gsuite, User Administration
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=23e95b1a07def1ff

## About the Role

* Basic knowledge of Windows operating systems, Google Workspace, Microsoft Office, and common educational technology tools.
 * Familiarity with PowerSchool, Google Admin Console, or similar management platforms is preferred, but not required
 * Strong problem-solving, communication, and customer service skills.
 * Ability to work independently and collaboratively in a school environment.
 * Enrollment in, completion of, or demonstrated interest in pursuing a degree, certification, or career pathway related to Information Technology, Computer Science, Cybersecurity, or a related field is preferred.

Physical Requirements

 * Ability to move between multiple buildings and classrooms throughout the school day.
 * Ability to lift, carry, and transport technology equipment and devices.
 * Ability to occasionally climb ladders and work at heights when installing, troubleshooting,
 * or maintaining technology equipment.
 * Ability to bend, stoop, kneel, and work in confined spaces as required to access
 * technology infrastructure and equipment.

## Description

The IT Help Desk Technician provides first-level technical support to staff, students, and

administrators throughout the school corporation. This position supports the day-to-day

operation of technology systems by troubleshooting hardware, software, network, and account- related issues while helping ensure reliable access to instructional and administrative technology resources., * Provide first-line technical support for computers, printers, classroom technology, and software applications.

 * Respond to, track, and document support requests through the help desk ticketing system.
 * Troubleshoot and resolve common technical issues or escalate more complex problems to senior IT staff.
 * Diagnose and troubleshoot student device issues, perform basic repairs when appropriate, and coordinate warranty or vendor repair services when devices require external repair.
 * Assist with device deployment, user account management, password resets, and technology onboarding.
 * Support and maintain Google Workspace environments through the Google Admin Console, including user account administration and device management.
 * Assist with user account management and support functions within PowerSchool and other educational technology platforms.
 * Install, configure, and maintain hardware, software, and peripheral devices.
 * Perform basic network connectivity troubleshooting for wired and wireless devices.
 * Maintain accurate technology inventory records, repair documentation, and asset management records.
 * Provide professional, customer-focused support to staff and students.


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