> Markdown version of [/jobs/ext/1403799-network-operations-tier-i-analyst](https://www.wearedevelopers.com/jobs/ext/1403799-network-operations-tier-i-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Tier I Analyst - **Company:** Peraton Inc - **Location:** Orlando, FL, United States - **Experience:** Experienced - **Salary:** $51,000.0 - $82,000.0 - **Contract:** Permanent contract - **Skills:** Cisco PIX, Tivoli Management Framework, OSI Models, Network Monitoring, Routing, Network Administration, TCP/IP, Wide Area Networks, Network Routers, Load Balancing, Computer Network Operations, Computer Network Technologies, ServiceNow IT Service Management, Firewalls (Computer Science), SolarWinds (Software), Splunk, Cisco Switches, Cisco, Database Tools and Utilities - **Published:** July 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17660486?backUrl=%2Fcareer%2F17660486%2FNetwork-Operations-Tier-I-Analyst-Florida-Orlando ## About the Role * Bachelors degree; or an Associates degree and 2 years of experience; or a High School diploma/equivalent and 4 years of experience. * Must be a U.S. Citizen with the ability to pass CBP Public Trust background investigation * Experience routing and switching/Firewall (FW)/load balancing * Working understanding of the OSI model Layers 1-3 * Working knowledge of TCP/IP and the functions of network technologies. * Relevant service desk/phone support experience * Must be able to work shift work (2-4 days on site depending on customer direction) * Knowledge of Cisco Switches and Routers * Operational knowledge of Cisco ASA Firewalls * Operational knowledge of F5 Load Balancer devices * Operational knowledge of Network Monitoring tools * Use of ServiceNow ticketing application in a NOC environment. * Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices Preferred Qualifications * Active DHS CBP Public Trust, or an active Top Secret, Top Secret/SCI, or higher U.S. Government security clearance. (Highly preferred) * Cisco Certified Network Associate (CCNA) or equivalent networking certification. * Experience with Cisco routing and switching technologies in an enterprise environment. * Experience using network monitoring and performance management tools such as Riverbed, IBM Netcool, Splunk, SolarWinds, or similar platforms. * Knowledge of ITIL processes, including incident, problem, and change management. ## Description Peraton is seeking a Network Operations Tier I Analyst to join our team of qualified and diverse individuals. In this role you will support the Customs and Border Protection (CBP). CBP Network Management Support Services provide CBP Network(s) support and is responsible for Network(s) Management, Operations, and Maintenance for all CBP Network(s) infrastructure., Location: This is a hybrid position based in either Ashburn, VA, Springfield, VA or Orlando, FL. Candidates must reside near one of these locations to be considered. Shift: TBD, but must be flexible for all shifts. Day to Day Work Responsibilities: The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephone support as well as electronically submitted requests. * Provides polite and friendly customer service. * The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents. * Documents incident status and solutions in incident database tools. * In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment. * The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts. * The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)