> Markdown version of [/jobs/ext/1403962-digital-foundry-operate-innovation-bpo-bpaas-manager-a](https://www.wearedevelopers.com/jobs/ext/1403962-digital-foundry-operate-innovation-bpo-bpaas-manager-a). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Digital Foundry Operate & Innovation BPO/BPaaS Manager a

- **Company:** Deloitte T.T.L.
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $193,000.0 - $272,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Cloud Computing, Customer Interaction Management (Software), Web Platforms, Generative AI
- **Published:** July 23, 2026
- **Apply:** https://dejobs.org/x/x/910D6DDA98EC4FA1989AF9E57C788597/job/

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to mentor and provide clear guidance to others, * Bachelor's degree or equivalent experience
 * 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs
 * 8+ years of experience in operating model design, managed services, or service delivery transformation
 * 5+ years of experience leading program teams, workstreams, or direct reports
 * Experience developing transformation roadmaps, governance structures, and executive-level program reporting
 * Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
 * Limited immigration sponsorship may be available.

Preferred:

 * Master's degree
 * Experience supporting customer, sales, service, marketing, or commerce transformation programs
 * Experience with generative artificial intelligence, automation, analytics, or digital product initiatives
 * Experience with managed services, asset commercialization, or innovation-led operating models
 * Experience working with enterprise platforms, cloud technologies, or contact center technologies

## Description

As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...

 * Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
 * Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
 * Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
 * Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
 * Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives


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