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# Desktop Support Engineer III (On-Site)

- **Company:** Neumo Holdings LLC
- **Location:** Fairfield, CA, United States
- **Experience:** Experienced
- **Salary:** $104,998.0 - $109,990.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Suite, Desktop Computing, Networking Basics, Software Engineering, Office365, Computer Equipment, Servicenow
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=991c588e135dced4

## About the Role

Do you have experience in Windows?, * 3+ yrs experience working with Windows 10/11 computers/laptops troubleshooting and resolving hardware and software issues and deploying computers in a business environment.

 * Experience supporting executive, VIP staff in a business environment.

Knowledge, Skills and Abilities:

 * Extensive Sr.level knowledge of Windows 10/11 operating system; Microsoft 365 application suite, Windows/Dell computer hardware (both desktop and laptop).
 * Certifications in Windows 10 /11/ O365 support, troubleshooting and repair, A+ desired and a plus., * Must be able to remain seated for extended periods.
 * Regular use of a computer and other office machinery, such as printers and copy machines.
 * Occasional movement around the office.
 * Frequent communication via telephone.

## Description

IT User Services Support: Provide end user computing support for all personal computer needs including but not limited to: Service Desk phone support, L3 Desktop support/hardware-software, hardware deployment, Mobility and A/V support., * Provide desktop / laptop / printer and peripheral support to end users, troubleshooting, diagnosing and resolving both hardware, OS and application issues.

 * Provide 1st level phone support via Call Center ACD to triage, resolve and fulfill needs providing first call resolution to internal customers
 * Primary support provider for Sr. Mgmt., elected officials and VIP staff - very strong customer service skills and tact; must be able to maintain trust with customers and confidential information
 * Utilize Service Now problem management tool to monitor, track and update service needs.
 * Inventory and image Windows-based computers following scripts and process guides; strong understanding of Windows 10/11 operating system/troubleshooting and repair, security protocols and basic networking knowledge
 * Strong multi-tasking skills
 * Install and configure applications following instruction set as well as create documentation and knowledge articles to streamline support
 * Coordinate with end user customer; scheduling deployment and support time and any special needs; high attention to customer service and detail
 * Maintain workload within required SLAs and timelines
 * Complete all required documentation; ensure customer expectations are met


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