> Markdown version of [/jobs/ext/1404318-computer-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/1404318-computer-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer User Support Specialist - **Company:** Synergy Rents, LLC - **Location:** Elizabeth City, NC, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Desktop Computing, Text Processing, Identity and Access Management, Windows Remote Assistance, Remote Desktop Services, Software Engineering, Subsystems, Web Applications, Windows Desktop, Data Logging, Enterprise Software Applications, Tablet Computers, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration, Servicenow - **Published:** July 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17669561?backUrl=%2Fcareer%2F17669561%2FComputer-User-Support-Specialist-North-Carolina-Elizabeth-City ## About the Role * Bachelor's or associate degree in Computer Science, Information Technology, Math, or a related field (or a minimum IT certification). * Minimum of two (2) years of experience in help desk support. * Demonstrated oral and written communication skills and a positive customer service attitude. * Experience with ITSM tools such as Remedy or ServiceNow preferred. * Familiarity with standard Windows desktop applications, directory services, and enterprise email systems. * Proven ability to create and update technical documentation (SOPs, user guides, security and performance logs). * Ability to obtain and maintain a favorable Tier 1 background investigation (suitability determination) for unclassified government systems. Preferred Qualifications: * Knowledge of compliance standards and regulations relevant to Federal IT, including section 508 accessibility, DHS and USCG cybersecurity policies, and ITSM best practices. * Experience supporting or administering additional enterprise systems (Active Directory, remote desktop, mobile device management). * Previous experience with ticket response and asset management processes in a federal environment. Citizenship & Clearance Requirements: * U.S. citizenship required * Must be eligible to obtain a DoD Public Trust Clearance. ## Description The Computer User Support Specialist provides Tier 1 support services to computer users across enterprise environments. This position is responsible for resolving hardware and software issues, assisting users in person, by phone, or electronically, and ensuring a positive customer service experience. The resource participates in the configuration, maintenance, and troubleshooting of end-user devices, applications, and peripheral equipment, while supporting compliance with all applicable USCG and DHS IT and cybersecurity standards. NOTE: Position requires on-site support for the 3rd shift (12:00 AM (Midnight) to 8:00 AM) of a 24/7 Help Desk Primary Responsibilities: * Serve as the initial point of contact for technical support, answering questions and resolving computer-related problems for clients in person, via telephone, and electronically. * Provide hands-on and remote assistance concerning the use of computer hardware and software, including installation, configuration, word processing, email, printing, and operating systems. * Troubleshoot, configure, and maintain user devices and peripherals (e.g., desktops, laptops, tablets, printers, scanners, smart phones, MiFi, iPads). * Install, configure, and maintain various COTS applications and government-approved add-on software to workstations and laptops. * Provide user account management, including account creation, password resets, and troubleshooting user access for multiple systems, subsystems, and applications. * Maintain clear documentation such as standard operating procedures (SOPs), user guides, security logs, and performance logs in accordance with USCG policies and regulatory requirements. * Act as the primary POC for basic troubleshooting of network applications and hardware/software PC and printer problems, escalating tickets as necessary. * Assist in maintaining the service desk, including opening, closing, and updating support requests in the ITSM/work order/incident automated tool (e.g., ServiceNow or Remedy). * Respond to asset mishaps per Asset Mishap SOPs and facilitate visitor badge management and logging. * Provide customer desk-side support in end-user and work center environments, including resolving locally system account and access management issues. * Deliver on-call support as required, including after-hours and weekends per operational needs. * Perform timely and accurate completion of support tickets: update tickets daily, respond within established SLAs, and ensure proper ticket assignment to appropriate teams. * Participate in the creation and updating of client and network documentation regarding standard support processes, asset inventory, license status, and service resolutions. * Provide user training for supported desktop systems and laptops to improve end-user proficiency. * Support continuous improvement by providing suggestions for process innovation and technology advancement. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)