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# IT Help Desk Agent

- **Company:** US Tech Solutions, Inc.
- **Location:** Portsmouth, NH, United States
- **Salary:** $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Computer Literacy, Issue Tracking Systems, Mainframes
- **Published:** July 23, 2026
- **Apply:** https://dejobs.org/x/x/A01F19F669D04D07991DEB15614CC069/job/

## About the Role

* Reliability & Flexibility are extremely important
 * Strong customer service skills
 * Effective listening skills
 * Strong written and verbal communication skills
 * Good problem-solving skills and decision-making ability
 * Technical aptitude with PC literacy
 * Basic knowledge of Windows Operating Systems
 * Strong enthusiasm and desire to learn
 * Self-motivation and organization
 * Ability to learn and apply technical information in a fast-paced, demanding work environment
 * Ability to follow policies and procedures; attention to detail.

## Description

* Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday.
 * Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs., * 12-month contract (with the potential to extend up to 24 months)
 * Contract length is determined by business need as well as individual reliability and performance.
 * Position will be a hybrid model. Some in-office presence will be required.
 * 2 flexible days in office, 3 days remote each week.
 * Days/hours per week may vary and subject to change depending on business need

Role Responsibilities:

 * Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
 * Document of customer requests in our incident tracking system
 * Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
 * Interact with customers and peers to diagnose and resolve problems
 * Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
 * Support features, functionality, and usage of specific applications
 * Provide Level 1 technical support of low to medium complexity
 * Provide input and update to the technical knowledgebase as necessary
 * Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
 * Report problems with procedures and makes suggestions for improvements
 * Perform related duties as assigned or requested.


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