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# IT Support Technician

- **Company:** South College of Tennessee, LLC
- **Location:** Cranberry Township, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple Products, Apple Mac Systems, Issue Tracking Systems, Knowledge Management, Network Security, Microsoft Office, Windows Remote Assistance, Peripherals, Information Technology, Laptops, User Administration
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7655a4e8d2b4c64

## About the Role

* Preferred: Associate degree in Computer Science or equivalent experience

Experience Required:

 * 2+ years of overall IT experience
 * 2+ years' experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
 * Knowledge of network security practices and Antivirus software
 * Exceptional analytic and problem-solving skills
 * Self-motivated and able to work across diverse technical and non-technical teams
 * Good written, verbal and interpersonal communication skills
 * Exceptional Customer-oriented attitude

Licensure

 * ITIL (foundational level, but exposure to more detail than foundation is often necessary)

## Description

* Document incoming helpdesk requests using internal ticketing system
 * Install, repair and maintain desktop and laptop computers, peripherals and related systems
 * Provide end user support via remote assistance, in person and telephone.
 * Support and enforce company information policies and procedures.
 * Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
 * Assist in maintaining hardware and software inventory for asset management.
 * Install and support AV equipment for classrooms, conference rooms and auditoriums
 * Demonstrate broad knowledge of technology principles, practices, and procedures
 * Self-manage in a way that allows flexibility to support multiple tasks at any given time
 * Assist in updating support documents within knowledge management for the IT Services team, as well as end users
 * End-user Account Management
 * Build and maintain relationships across departments
 * Complex Cognitive activities
 * Advanced verbal and written communication often in stressful situations involving students or co-workers
 * Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
 * Other duties may be assigned


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