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# NOC Communications Specialist :: Harrisburg, PA (Onsite)

- **Company:** ARK Solutions, Inc.
- **Location:** Harrisburg, PA, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Disaster Recovery, Network Troubleshooting, Network Management System, Computer Network Operations, Os Ticket, Call Tracing, Servicenow
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/job/usb2b5420fdbcc99f141859b79f7cf54a0/eaa

## About the Role

* Excellent communication skills (written and oral).
 * Ability to support end-users with varying IT skillsets.
 * Ability to troubleshoot end-user issues and escalate as needed for quick resolution.
 * Experience with incident management, call tracking, and ticketing software (preferably ServiceNow).
 * 2+ years of previous systems administrator, help desk, and/or call center experience is highly desired.

## Description

Seeking for a dedicated NOC Communications Specialist to provide first-line network technical support during after-hours. This role involves working closely with staff, vendors, and IT teams to ensure prompt service and resolution of network issues.
Role Description:
End-user Support

 * Answer inbound phone calls regarding network issues from employees and vendors.
 * Create and escalate ServiceNow trouble tickets for quick resolution of IT/Network issues.
 * Collaborate with NOC T2 Engineers, staff, and third-party providers as needed.
 * Research and update reference materials to resolve end-user issues.
 * Follow IT Service Desk and Network Operator Knowledgebase procedures and suggest improvements.
 * Promptly escalate high-priority issues.

Monitoring & Maintenance

 * Utilize network management tools to monitor remote sites network and hardware.
 * Actively monitor the status of networks and initiate appropriate actions.
 * Respond to outages and system failures using established processes.
 * Provide first-line investigation and diagnosis of network incidents.
 * Escalate unresolved incidents for service restoration.
 * Coordinate with network staff and vendors for service restoration.
 * Monitor the ServiceNow ticket queue and email accounts for event messages.
 * Proactively identify and resolve problems.

Communication

 * Act as the primary network contact outside regular business hours.
 * Perform Enterprise Incident communications using defined processes.
 * Monitor the network hotline and issue network status updates.
 * Follow quality standards and display strong customer service skills.

Routine Tasks

 * Assist network engineers and technicians with outstanding tasks.
 * Update network operation and knowledgebase documentation.
 * Participate in disaster recovery.
 * Complete assigned tasks., We re seeking a Customer-Service-Minded NOC Specialist to provide essential Level 1 technical support and ensure smooth network operations. Position Overview Location: Harrisbu…
 + 6 hours ago
 + Apply easily


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