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# Computer Support Technician

- **Company:** Nexone Inc.
- **Location:** Hill Air Force Base, UT, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, CompTIA Security+, Text Processing, Issue Tracking Systems, Software Tools, Computer Equipment
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a32e5eae28a4b704

## About the Role

* Position is contingent on a passing a background check and drug screening
 * Position is contingent on obtaining CompTIA Security+ Certification with CE Designation
 * Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)
 * U.S. Citizenship required

Desired Skills & Certification(s)

 * Ability to properly diagnose computer software/hardware problems
 * Ability to work with users to properly assist and train on computer related issues
 * Ability to work tickets in Remedy
 * Prior Customer Service Experience

## Description

The Computer Support Technician will provide assistance to users and organizations using computer software or equipment.

Specific support will include the following:

 * Assist users who are having computer problems
 * Diagnose problems and guide users through problem resolution
 * Provide remote-support using software tools
 * Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
 * Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system
 * Ensure a detailed resolution is documented in the automated trouble ticketing system

 * Resolve tickets that the Enterprise Service Desk cannot resolve


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