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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer, Amazon Leo - **Company:** Amazon.com, Inc. - **Location:** Bellevue, WA, United States - **Experience:** Experienced - **Salary:** $95,600.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Data Analysis, Systems Engineering, Confluence, JIRA, Bash Shell, Business Systems, Software as a Service, Collaborative Software, Data Infrastructure, Groovy, Python (Programming Language), Systems Development Life Cycle, Requirements Management, Software Engineering, Systems Integration, Test Management, Jama (Software), Data Processing, Scripting, Enterprise Software Applications, Information Technology, Atlassian Tools, Integration Frameworks, Polarion, Engineering Base, Testrail - **Published:** July 23, 2026 - **Apply:** https://www.juju.com/job/00000000ginbjt ## About the Role Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent - 2+ years of experience in application support, systems engineering, or technical operations - Hands-on experience administering enterprise productivity or collaboration platforms (e.g., Atlassian Jira, Confluence, Jira Service Management), including scripting and automation (Python, Groovy, Bash, or similar) - Experience with requirements management or enterprise software platforms (e.g., Jama Connect, DOORS, Polarion) - Familiarity with data handling requirements in regulated environments (e.g., export-controlled data) Preferred Qualifications - Experience with automation and integration tools for enterprise platforms (e.g., ScriptRunner for Atlassian), including scripting in Python, Groovy, or Bash - Experience supporting controlled data environments (EAR, ITAR, CUI) on cloud platforms (AWS preferred, including GovCloud) - Familiarity with vendor coordination and contributing to platform upgrade planning - Experience participating in on-call rotations or incident response workflows - Exposure to access control audits, reconciliation processes, and operational documentation practices ## Description We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise productivity platforms - including Atlassian (Jira, Confluence, Jira Service Management), Jama Requirements Management, TestRail Test Management, and SmartsheetGov - deployed across a mix of on-premise, AWS cloud-hosted, and SaaS environments. You will contribute to platform reliability and user satisfaction while partnering with development and business teams to deliver high-quality solutions within established frameworks., *Support the operational administration and reliability of enterprise productivity platforms across on-premise, AWS cloud-hosted, and SaaS environments *Troubleshoot and resolve difficult technical issues across productivity engineering applications *Coordinate with vendors on platform issues, upgrades, and support cases under guidance of senior engineers or managers *Contribute to the design and implementation of automation, integrations, and process improvements to enhance platform performance and user experience *Contribute to established SLA/SLO monitoring processes, tracking performance against defined targets across supported platforms *Manage platform configurations, plugin/add-on lifecycle tasks, and access controls within defined procedures *Partner with IT Application Development Engineers and System Development Engineers to support alignment between support activities and development roadmaps *Engage with functional analysts and technical teams to understand platform requirements and contribute to operational improvements *Participate in team-level knowledge sharing and assist with the adoption of best practices within the platform teams *Assist in onboarding and mentoring junior engineers, sharing technical knowledge and contributing to team capability development *Participate in post-incident reviews and contribute to corrective action plans *Develop and maintain runbooks, knowledge base articles, and operational documentation *Participate in on-call rotations and support incident response efforts *Contribute to capacity planning, change management, and release processes *Support daily automated reconciliation and access permission audits About the team The Amazon Leo Productivity Services team provides enterprise productivity platforms that enable Amazon Leo and supporting organizations to execute on commercial and government programs. The team manages Atlassian (Jira, Confluence, JSM), Jama Requirements Management, TestRail, and SmartsheetGov across on-premise, AWS cloud- hosted, and SaaS deployment models, supporting IT Application Development and System Development workflows across both commercial and government environments. Our Mission To provide and maintain mission-critical business systems that enable Leo teams to execute their missions on robust, secure platforms, delivering streamlined services through standardized, automated operations that support Leo's goal of providing high-speed, low- latency broadband to unserved and underserved communities worldwide. ## Related Videos - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [Give your build some love, it will give it back!](https://www.wearedevelopers.com/videos/514-give-your-build-some-love-it-will-give-it-back) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [AI-Native Enterprise Platforms: Interpreting Logic, Not Compiling Code](https://www.wearedevelopers.com/videos/1975-ai-native-enterprise-platforms-interpreting-logic-not-compiling-code) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)