> Markdown version of [/jobs/ext/1405873-it-operations-engineer](https://www.wearedevelopers.com/jobs/ext/1405873-it-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Engineer - **Company:** Generative Ai - **Location:** Somerville, MA, United States (Remote available) - **Experience:** Expert - **Salary:** $93,600.0 - $114,400.0 - **Contract:** Temporary to permanent - **Skills:** Artificial Intelligence, Amazon Web Services, Apple Mac Systems, Systems Engineering, Cloud Engineering, Cyber Security, Identity and Access Management, Information Technology Operations, Systems Integration, Google Cloud, Okta, Containerization, Gsuite - **Published:** July 23, 2026 - **Apply:** https://mondo.gosnaphop.com/jobs/l/login/c8336608-98ca-11ec-8029-42010a8a0008/48098e56-8674-11f1-8519-024201c20d84/false?applyId=e477cc51-8127-11f1-a7a9-02420a6c7775&apply=true&returnUrl=%2Fjobs%2Fl%2Frecruiting%2Fjobapplication%2Fe477cc51-8127-11f1-a7a9-02420a6c7775%2F48098e56-8674-11f1-8519-024201c20d84%2Ffalse%3Fstep%3D1 ## About the Role * 4-6 years of IT Systems Administration, Systems Engineering, or IT Operations experience. * Strong experience supporting MacOS environments. * Hands-on administration of Google Workspace. * Experience administering Okta for identity and access management. * Experience with system integrations. * Exposure to Infrastructure as Code. * Tier 2-Tier 4 troubleshooting experience. * Experience owning technical projects from concept through implementation. * Hands-on scripting and automation experience. * Hands-on experience leveraging AI tools to improve workflows or automate processes. * Strong analytical and troubleshooting skills. * Ability to work independently with minimal oversight. * Comfortable in a lean IT organization with shifting priorities. * Excellent communication and documentation skills., * AWS or Google Cloud Platform experience. * Cybersecurity or compliance/audit experience. * Experience building workflow automations across multiple platforms. * Experience supporting global IT environments. * Exposure to zero-touch provisioning solutions. ## Description Join a lean, highly collaborative IT team where you'll own technical solutions from concept through implementation while supporting a global technology environment. This role blends systems administration, advanced technical support, automation, AI, and systems integration, making it ideal for an IT generalist who thrives in fast-paced environments., * Manage daily IT operations across MacOS, Google Workspace, and Okta. * Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user access. * Own onboarding and offboarding processes, including zero-touch automation initiatives. * Support and maintain integrations across approximately 100 internal systems. * Design, implement, and improve automation solutions using scripting and AI tools. * Partner with internal teams to identify technical improvements and drive projects from idea through deployment. * Maintain documentation and ensure operational best practices. * Serve as a hands-on contributor within a small IT organization where priorities shift frequently. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Cloud Run- the rise of serverless and containerization](https://www.wearedevelopers.com/videos/106-cloud-run-the-rise-of-serverless-and-containerization) - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Agentic DevOps: How AI-Powered Automation Transforms Software Delivery on GitHub and Azure](https://www.wearedevelopers.com/videos/1539-agentic-devops-how-ai-powered-automation-transforms-software-delivery-on-github-and-azure) - [A Computer Is All You Need](https://www.wearedevelopers.com/videos/100142-a-computer-is-all-you-need) ## Related Articles - [Got AI ideas but no money? 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