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# IT Support Technician

- **Company:** Van Ert Electric Company, Inc.
- **Location:** Kronenwetter, WI, United States
- **Experience:** Starter
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, Cloud Services, TCP/IP, Trusted Systems, Wireless Networks, Wi-Fi Technology, Cloud Platform System, Tablet Computers, Microsoft InTune, Information Technology, Casper Suite
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3f363fbfec0fff15

## About the Role

Do you have experience in Wireless networking?, Do you have a Associate's degree?, * A strong problem-solver who enjoys helping others

 * Comfortable working with a variety of technologies and systems
 * Organized and able to manage multiple priorities in a fast-paced environment, * Associate degree in IT, Computer Science, or related field, plus 1-2+ years of technical support experience (or equivalent combination)
 * Experience troubleshooting hardware, software, and network issues
 * Working knowledge of networking fundamentals (DNS, TCP/IP, VPNs, Wi-Fi)
 * Familiarity with Microsoft 365 or similar cloud platforms
 * Understanding of IT security basics (MFA, endpoint protection, etc.)
 * Strong communication skills with the ability to explain technical concepts clearly

Nice to Have:

 * CompTIA A+, Microsoft, or ITIL certifications
 * Experience with endpoint management tools (Intune, Jamf, SCCM)

## Description

Are you a hands-on problem solver who enjoys helping people and working with the latest technology? We're looking for an IT Technician to provide exceptional technical support and play a key role in keeping our systems running smoothly.

In this role, you'll work directly with employees across the organization, supporting a wide range of technologies-from laptops and mobile devices to Microsoft 365 and cloud-based platforms. If you enjoy variety, teamwork, and making a real impact every day, this is a great opportunity to grow your IT career in a collaborative environment.

What You'll Do

As our IT Technician, you will:

 * Set up and deploy workstations, laptops, tablets, and peripherals for new hires and upgrades
 * Provide friendly, responsive technical support in person, remotely, and through our ticketing system
 * Troubleshoot hardware, software, network, and connectivity issues
 * Support and administer Microsoft 365 and other cloud-based tools
 * Help maintain secure systems by supporting IT security practices (MFA, compliance, patching)
 * Keep systems updated and running efficiently through regular maintenance and repairs
 * Track and manage IT assets throughout their lifecycle
 * Support onboarding and offboarding by coordinating accounts and equipment
 * Collaborate with the IT team on system upgrades, projects, and new technology rollouts
 * Document solutions and contribute to improving processes and knowledge sharing


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