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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician 1 - **Company:** Daikin - **Location:** Chesterfield, MO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Antivirus Softwares, Software Applications, HP Thin Clients, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Computer Equipment - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dd4355ea08c4f9c4 ## About the Role * A+ certification or PC hardware repair experience * Excellent written and verbal skills * Must be PC literate and be able to support Microsoft Office products (Access, Word, Excel, Power Point, etc). * Ability to document work in progress * Excellent customer service skills * Ability to analyze, trouble shoot and solve problems. * Ability to work well with team members/customers and diffuse volatile issues * Effective organizational and time management skills * Experience with endpoint preferred * Encryption software knowledge is a plus * Knowledge of application upgrades, roll outs, and anti-virus software * Ability to apply good judgement, strong work ethics and integrity on the job. Experience: * 2 years of relevant experience Education/Certification: * High School Diploma required, Associate's Degree or higher preferred * Microsoft certification or equivalent preferred People Management: No Physical Requirements / Work Environment * Must be able to perform essential responsibilities with or without reasonable accommodations. Reports To: MANAGER, DESKTOP SUPPORT Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. ## Description Desktop Support Technician 1 investigates and resolves user software and hardware problems. Answers questions, applying knowledge of software, hardware and procedures. Calls vendors to request service regarding defective products. Image and deploy hardware. Install software requested by users. Position Responsibilities May Include: * Manage and coordinate desktop resolutions reported through the problem tracking system. Resolve reported desktop/laptop hardware problems. * Timely customer follow-up and status reports until issues/tasks are resolved; manage online ticket system * Responsible for Desktop Support requirements to meet and maintain the Service Level Agreements (SLA). Review and resolve escalated customer problems * Follow through with other IT teams to track the status of the issues * Document all actions taken to resolve customer requests in call tracking system * Troubleshoot, analyze, resolve, track, escalate and accurately document hardware, software, and technical issues * Support features, functionality, and usage of applications * Support the Manufacturing facility environment including thin clients, scanners, monitors, printers, etc. * Cross-training with other groups as assigned as well as train users * Analyze, interpret, and escalate problems to other IT teams Review escalated tickets to determine root-cause analysis * Provide after-hours on-call support on a rotational basis * Investigate and implement solutions to problems dealing with terminals, laptops, printers etc. * Setup, install, and maintain hardware * Applies practical knowledge of job area typically obtained through advanced education and work experience * Perform additional projects/duties to support ongoing business needs. Nature & Scope: * Works within well-defined instructions * Uses established procedures and works under supervision to perform assigned tasks * Work is closely supervised ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)