> Markdown version of [/jobs/ext/1406565-it-help-desk-support-work-from-home](https://www.wearedevelopers.com/jobs/ext/1406565-it-help-desk-support-work-from-home). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support(Work From Home) - **Company:** FOUR SEASONS REALTY - **Location:** Atlanta, GA, United States (Remote available) - **Salary:** $39,520.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Office Suite, Remote Access Technology, Remote Desktop Services, Software Engineering, Computer Equipment, User Accounts - **Published:** July 23, 2026 - **Apply:** https://www.careerjet.com/job/us0f5420a09ff117e79e496616aabf11f5/eaa ## About the Role * Proven experience in an IT help desk or technical support role. * Strong working knowledge of computer systems, mobile devices, and other technology products. * Proficiency in both Windows and macOS environments. * Experience with remote desktop software and help desk ticketing systems. * Excellent problem-solving, analytical, and communication skills. * A strong customer service orientation with a patient and professional demeanour. * The ability to explain technical concepts clearly to non-technical users. * A self-motivated attitude and the ability to work independently and effectively in a remote setting. * A certification such as CompTIA A+ or Microsoft Certified Professional (MCP) is highly desirable. * Familiarity with the real estate industry and its associated software (e.g., CRM, MLS) would be an advantage. ## Description We are seeking a motivated and customer-focused IT Help Desk Support professional to join our team. This is a full-time, fully remote position, offering a fantastic opportunity to support a dynamic and established real estate brokerage. As the first point of contact for all IT-related queries, you will play a crucial role in ensuring our team of real estate agents and administrative staff have the seamless technical support they need to excel. Responsibilities * Serve as the primary point of contact for technical assistance for all company staff. * Provide first-level support by diagnosing and resolving technical hardware and software issues via email, phone, and remote-access tools. * Troubleshoot issues related to operating systems (Windows/macOS), office applications, and company-specific software. * Manage user accounts, including creation, modification, and password resets across various platforms. * Install, configure, and maintain computer hardware, software, systems, printers, and scanners. * Escalate complex and unresolved issues to the appropriate senior-level support or external vendors. * Document, track, and monitor all help desk interactions in our ticketing system to ensure a timely resolution. * Assist with the IT onboarding process for new employees, ensuring a smooth start. * Develop and maintain our internal knowledge base with technical documentation and user guides., We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. 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