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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Northeast Health Services - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, Business Systems, Cyber Security, Email Filtering, IT Management, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Security Information and Event Management, Virtual Local Area Networks, Internet Protocol Telephony, Office365, Firewalls (Computer Science), Information Technology, 3-tier Architectures, Zendesk, Network Server, Servicenow - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d9cbd3299de91d3 ## About the Role Do you have experience in Windows?, * 2-3 years of organizational IT experience such as: leading and managing enterprise-wide IT projects or working in Tier 2 or Tier 3 technical support where deep knowledge and troubleshooting skills are required * Excellent technical acumen, problem-solving, customer service and communication (verbal and written) skills are required * Experience working in ticketing and/or support systems such as Zendesk, ServiceNow, or ConnectWise * Experience with vendor management and/or working directly with third-parties to coordinate resolution to technical issues * Experience supporting: Microsoft 365 including Azure and Entra, Windows 10/11, and Office 365 suite * Organizational skills and ability to handle multiple projects at once * Operational knowledge of Windows servers, workstations, Active Directory / Exchange administration * Working knowledge of network devices and configuration including VLANs, switches, firewalls, VPNs, etc. * A+ certification or equivalent * Knowledge and experience with healthcare-specific information technology is a plus ## Description At Transformations Care Network (TCN), we are committed to expanding access to high-quality mental health care across the communities we serve. The IT Support Specialist plays a critical role in enabling that mission by supporting, maintaining, and continuously improving the core technology systems used across our organization. In this role, you will provide Tier 2/3 technical support, partner closely with IT leadership, operations, facilities, and external vendors, and serve as a key escalation point for complex technical issues. You will help ensure reliable, secure, and efficient technology operations that allow clinicians and staff to focus on delivering exceptional care in a fast-paced, growing healthcare environment. This is a remote position and may require some travel to local facilities. Travel will be less than 10%., * Administer IT systems such as, but not limited to: Office 365, VoIP phone, Internet and security systems * Support onboarding and offboarding of employees through account creation and termination * Monday - Friday Tier 2/3 technical support for business systems and infrastructure to include being online and available during all business hours, queue monitoring and response. Will work directly with end-users to trouble shoot, identify root cause of issue and resolve or coordinate resolution with third parties. * Will be responsible for creating and maintaining Tier 0 (self-serve) customer support tools that include: user guides, instructions, process flows and best practices to resolve common issues * Serve as key contact and point of escalation for IT partners * Manage and support IT partners in maintaining servers, networks, systems, and software updates, including antivirus, spam filtering, firewalls, etc., * Review and respond to cyber security issues/alerts from SOC/SIEM vendor and/or cyber security software * Support new acquisition and de novo clinics to ensure smooth transitions or installations of TCN technical infrastructure * Work alongside key facilities staff to ensure on-the-ground success. 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