> Markdown version of [/jobs/ext/1406740-technical-support-analyst-evening-sg-24](https://www.wearedevelopers.com/jobs/ext/1406740-technical-support-analyst-evening-sg-24). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst (Evening) (SG 24) - **Company:** PACCAR Inc - **Location:** Columbus, MS, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cyber Security, Monitoring of Systems, Identity and Access Management, Issue Tracking Systems, Microsoft SQL Server, Windows Servers, Computer Equipment, Information Technology, Hardware Infrastructure, Cisco - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9bf8589efba55c23 ## About the Role The ideal candidate has a four-year bachelor's degree, two-year IT-related technical degree, and is detail oriented, ambitious, individually driven to succeed, has great organizational skills, and can provide exceptional customer service in a fast-paced manufacturing environment., Primary Competencies include: Help Desk, Platform Knowledge, ITIL, Technical Knowledge, Problem Management, Incident Management, Ticketing Systems, Monitoring Tools, and Identity & Access Management, Minimum two-year degree in IT technical field Excellent verbal and written communication skills Excellent interpersonal and behavioral skills Capable of moderating and presenting IT incidents and topics, in a team environment A minimum of two (2) years technology experience (work and school) Working level knowledge of Microsoft Office suite Desired: Experience with Manufacturing Execution Systems (integrated with robotics) and other factory automation technology preferred Familiarity with networking and Windows server environments Familiarity with building and repairing computer hardware Familiarity with Microsoft SQL Server support Microsoft, Comp TIA, Cisco certifications or training preferred Bachelor's degree. Microsoft Certification. A+ Certification or Network + Certification ## Description Perform installation of updates, patches, and replacement of faulty hardware components (operational changes). Perform operational tests of hardware/software components. Perform analysis of root cause and development of solutions and workarounds, in case of incidents. Identify root causes to repetitive issues and provide solutions to resolve permanently. Carry out measures in the event of recurring incidents. Install, maintain, and document information technology solutions for engine machining, engine assembly operations and office support groups following defined change management processes. Advise users on hardware and software (use of applications) usage. Responsible for the implementation of recovery measures. Deploy plant floor hardware, as required, including new PCs and specialty hardware. Investigate, resolve and/or escalate 1st Level incidents. Administer access rights and accounts. Provide 2nd and 3rd Level support for services and applications, as assigned, or required. Consult on services or applications with respect to a support topic on assigned services and applications. Implement and apply IT security guidelines, requirements and concepts concerning data protection, where required. Lead and/or assist in evaluating incidents and problems including escalation, as necessary. Attend department-specific and other IT-sponsored meetings, workshops, and training, as required (PAR reviews, 1-2-1, Daily Standup, business customer meetings, etc.). Manage daily work activities such as email, non-project related meetings, and non-operational (run) requests indirectly related to project management. Participate in meetings and activities as requested by business partners. Support weekend "On Call", System Patching and "Tech Time" activities, on a rotational basis, with other team members. Other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)