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# Manager, Data Operations

- **Company:** Kpmg LLP
- **Location:** Louisville, KY, United States
- **Experience:** Expert
- **Salary:** $15,080.0
- **Contract:** Permanent contract
- **Skills:** DataOps, Azure Data Lake, Azure Data Factory, Generative AI, Performance Monitor, Virtual Agents, Data Pipelines, Databricks
- **Published:** July 23, 2026
- **Apply:** https://www.juju.com/job/00000000gisovl

## About the Role

Minimum five years of recent experience managing data operations, including data pipeline monitoring and incident response, with strong knowledge of Azure Data Factory, Azure Databricks, Azure Data Lake Storage Gen2, and Generative and Agentic AI concepts

Bachelor's degree from an accredited college or university is preferred; High school diploma or GED required

Experience leading and overseeing Managed Service Provider (MSP) teams across multiple time zones

Strong ability to develop and maintain clear, comprehensive technical and operational documentation

Demonstrated success meeting SLAs and performance metrics, with a continuous improvement mindset and ability to translate platform insights into actionable improvements

Strong communication and collaboration skills, with experience supporting strategic planning and cross functional stakeholders

## Description

Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities

Ensure platform stability and reliability through proactive monitoring, effective incident response, and timely resolution of technical issues

Own service level agreement (SLA) performance by tracking operational metrics, addressing breaches, and driving corrective actions as required

Oversee end-to-end data operations monitoring and communicate platform performance, risks, and issues to stakeholders

Maintain and govern operational documentation, including platform design artifacts, configuration standards, and troubleshooting procedures

Serve as the primary escalation point for operational issues, collaborating with cross functional teams while providing coaching and guidance to technical staff

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment


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