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# Desktop Support Engineer I (On-Site)

- **Company:** Neumo Holdings LLC
- **Location:** Fairfield, CA, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Internet Protocol, Remote Administration, Computer Equipment
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd2fd0ba52e21183

## About the Role

Do you have experience in IP networking?, Do you have a High school diploma or GED?, * HS Diploma

 * 1-2 year customer service experience
 * 1-2 years' experience supporting an IT call center
 * Working knowledge of Active Directory
 * Working knowledge of TCP/IP protocols

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

## Description

The Desktop Support Engineer I - is an IT professional who helps users resolve issues with computer hardware, software, or infrastructure. They respond to users inquires (phone, chat, or self-service) assess problems and issues with IT equipment and applications and help resolve issues with known solutions (documentation and Knowledgebase). They also work closely with other IT department personnel to aid on tasks and issues that are outside the scope of their knowledge or expertise.

Please note that this position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United States (see below for specifics) https://www.fbi.gov/services/cjis

Duties and Responsibilities:

 * Field Incoming EUC request from end users by either phone, self-service, or other standard communication channels; thoroughly documenting customer needs / issues within the service tracking tool.
 * Resolve Incidents and Requests based on known solutions using various support and remote login tools; ability to assimilate problems with solutions and communicate or implement to resolve issues or fulfill requests.
 * Utilize, create and maintain Knowledge Base articles used in troubleshooting, resolving and routing incident and requests.
 * Partner with other IT functions to assist in support of customers; routing incident/request tickets, working directly with other staff to facilitate service and investigate issues.
 * Creating, maintaining and retire user access and login accounts and application access.
 * Act as a liaison between customers and technical escalation teams
 * Act as a mentor to junior members of the team
 * Able to act independently as needed
 * Perform other duties as assigned


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