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# Help Desk Technician

- **Company:** HCL Technologies
- **Location:** Morrisville, NC, United States
- **Salary:** $45,000.0 - $79,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Bomgar, Microsoft Outlook, Google Chrome, Desktop Computing, Firefox, Web Browsers, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Connections, Microsoft PowerPoint, Remote Desktop Services, Remote Service Software, Cisco WebEx, Extreme Programming, Laptops, User Accounts
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1460a28c6cf627ee

## About the Role

* Windows OS (Windows 7/XP/Server 2000, 2003, 2008)
 * Active Directory & Exchange
 * ITSM Tools: Remedy, HP Service Center
 * Remote Support Tools: Bomgar, WebEx, Remote Desktop
 * MS Office Suite (Word, Excel, Outlook, PowerPoint)
 * VPN, Network Connectivity, Desktop/Laptop Support
 * Browser Support: Chrome, Firefox, Internet Explorer

Soft Skills

 * Excellent verbal and written communication
 * Strong customer service and troubleshooting skills
 * Good documentation skills
 * Ability to work in a fast-paced environment
 * Team player with strong problem-solving abilities

Education

 * B.Sc., Diploma, or equivalent qualification

Keywords

Service Desk, Help Desk, Technical Support, Desktop Support, Active Directory, Exchange, Windows, VPN, ITSM, Remedy, Remote Support, Ticketing Tools, Troubleshooting, Customer Support.

## Description

* Provide L1 support for hardware, software, and network issues via phone, email, and chat.
 * Manage and resolve incidents through ITSM ticketing tools.
 * Create and manage user accounts in Active Directory and Exchange.
 * Troubleshoot Windows OS, MS Office, VPN, printers, desktops, and laptops.
 * Escalate complex issues to L2/L3 support teams.
 * Provide remote desktop support and maintain technical documentation.
 * Coordinate with vendors and support teams for issue resolution.


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