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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow AI Architect (ServiceNow AI Implementation) - **Company:** Clearpath Development LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $176,800.0 - $218,400.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Google App Engines, Computing Platforms, Microsoft Azure, Cloud Computing, Configuration Management Databases, Computer Programming, JSON, Python (Programming Language), Knowledge Management, Machine Learning, Natural Language Processing, Routing, Performance Tuning, Azure Machine Learning, Salesforce.Com, SAP (Applications), Search Technologies, Microsoft SharePoint, SQL Databases, Systems Integration, Extensible Markup Language (XML), Chatbots, ServiceNow IT Service Management, Microsoft Power Automate, Client Side Scripting, Retrieval-Augmented Generation, System Availability, Large Language Models, Prompt Engineering, IT Architecture, SOAPAPI, Generative AI, Microsoft Fabric, AI Platforms, Information Technology, Graphql, Virtual Agents, Api Design, Restful APIs, Workday, Servicenow - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=07153149b3ca09bf ## About the Role * Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. * 8+ years of ServiceNow implementation experience. * 5+ years designing enterprise ServiceNow architecture. * 3+ years implementing AI or Generative AI solutions. * Experience delivering enterprise-scale ServiceNow transformations. * Strong knowledge of ITIL best practices. * Experience with enterprise integrations and APIs. * Experience working in Agile environments. Required Technical Skills ServiceNow * Now Platform Architecture * Flow Designer * IntegrationHub * App Engine Studio * UI Builder * CMDB * Discovery * Service Mapping * Performance Analytics * Workflow Automation * ACLs * Script Includes * Business Rules * Client Scripts * REST APIs * SOAP APIs * GraphQL (preferred) AI Technologies * Generative AI * Large Language Models (LLMs) * Retrieval-Augmented Generation (RAG) * Prompt Engineering * AI Agents * Vector Databases * Semantic Search * AI Governance * Natural Language Processing * Machine Learning fundamentals * AI Evaluation Frameworks, * OpenAI * Azure OpenAI * Anthropic Claude * Google Gemini * Amazon Bedrock * Microsoft Copilot * Microsoft Graph * Slack * Microsoft Teams * SharePoint * Salesforce * SAP * Workday Programming * JavaScript * Glide API * REST APIs * JSON * XML * Python (preferred) * SQL Preferred Certifications ServiceNow * ServiceNow Certified System Administrator (CSA) * Certified Application Developer (CAD) * Certified Implementation Specialist (multiple) * Certified Technical Architect (CTA) (preferred) * AI-related ServiceNow certifications (when available) Cloud & AI * Microsoft Azure AI Engineer Associate * Microsoft Azure OpenAI certifications * AWS Machine Learning Specialty * Google Professional Machine Learning Engineer * OpenAI API experience Soft Skills * Executive communication * Strategic thinking * Enterprise architecture * Leadership * Client consulting * Stakeholder management * Problem solving * Innovation mindset * Cross-functional collaboration * Mentoring and coaching, * Bachelor's (Preferred) ## Description This is a hands-on role responsible for the Implementation of ServiceNow AI powered capabilities across the ServieNow platform. We are seeking an experienced ServiceNow AI Architect to lead the strategy, architecture, design, and implementation of AI-powered capabilities across the ServiceNow platform. This role is responsible for delivering enterprise AI solutions utilizing Now Assist, AI Agents, Agentic AI, Generative AI, Predictive Intelligence, Virtual Agent, Intelligent Automation, Document Intelligence, Workflow Data Fabric, RAG (Retrieval-Augmented Generation), and ServiceNow AI Control Tower while ensuring security, governance, scalability, and measurable business value. The ideal candidate combines deep ServiceNow architecture expertise with practical experience implementing enterprise AI solutions that improve employee experiences, automate business processes, and reduce operational costs., AI Strategy & Architecture * Define enterprise AI architecture and roadmap for the ServiceNow platform. * Design scalable AI solutions aligned with organizational business objectives. * Develop AI governance standards, reference architectures, and implementation best practices. * Evaluate emerging ServiceNow AI capabilities and recommend adoption strategies. * Create AI maturity assessments and transformation roadmaps. AI Solution Design Architect and implement solutions leveraging: * Now Assist * AI Agents (Agentic AI) * Generative AI * Predictive Intelligence * Virtual Agent * Intelligent Search * AI Search * Document Intelligence * Workflow Data Fabric * Retrieval-Augmented Generation (RAG) * Knowledge Management AI * AI-powered Case Summarization * Incident Summarization * Change Risk Prediction * Intelligent Recommendations * AI Translation * AI Control Tower Platform Architecture * Design enterprise ServiceNow architecture supporting AI workloads. * Define integration patterns with: * Microsoft Azure OpenAI * OpenAI * Anthropic Claude * Google Gemini * Amazon Bedrock * Enterprise LLM platforms * Design secure API integrations and AI services. * Architect scalable vector search and retrieval solutions. * Ensure high availability and performance optimization. AI Governance & Security * Define AI governance framework. * Establish responsible AI policies. * Ensure compliance with: * GDPR * HIPAA * SOC 2 * ISO 27001 * Implement prompt governance. * Design AI audit and monitoring capabilities. * Develop AI risk mitigation strategies. * Ensure secure handling of enterprise data. Implementation Leadership * Lead AI implementation projects from discovery through production. * Mentor developers and technical architects. * Conduct architecture reviews. * Establish coding standards. * Drive Agile delivery. * Collaborate with executive leadership and business stakeholders., * App Engine * IntegrationHub * Automation Engine * Employee Center * CMDB * Service Catalog AI Use Cases Lead implementation of: * AI-powered Incident Resolution * Automated Knowledge Generation * AI-assisted Change Management * AI Chatbots * HR Virtual Assistants * Customer Service AI * Intelligent Document Processing * Automated Ticket Classification * Predictive Case Routing * AI-powered Asset Management * AI Operations * Software Asset Intelligence * Executive AI Dashboards ## Related Videos - [The AI-Native Software Team: How Agents Are Rewriting the SDLC](https://www.wearedevelopers.com/videos/100263-the-ai-native-software-team-how-agents-are-rewriting-the-sdlc) - [Putting the Graph In GraphQL With The Neo4j GraphQL Library](https://www.wearedevelopers.com/videos/257-putting-the-graph-in-graphql-with-the-neo4j-graphql-library) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [GraphQL + Apollo + Next.js: A Lovely Trio](https://www.wearedevelopers.com/videos/311-graphql-apollo-next-js-a-lovely-trio) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) ## Related Articles - [Got AI ideas but no money? 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