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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce System Administrator (Service Cloud) - **Company:** KULA MEDIA GROUP - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Application Services, Cloud Computing, System Configuration, Knowledge Management, Cloud Services, Salesforce.Com, Systems Integration, Apex Code, Information Technology, Low Latency, Video Streaming - **Published:** July 23, 2026 - **Apply:** https://www.haivision.com/about/careers/senior-salesforce-system-administrator-east-coast-us-or-canada/ ## About the Role * Bachelor's degree in Business, Information Technology, Engineering, or a related field. * Minimum of five years of hands-on Salesforce administration experience. * Extensive experience with Salesforce Service Cloud, including case management, entitlements, service contracts, knowledge management, Omni-Channel, and Experience Cloud. * Proven experience designing and implementing complex Salesforce configurations and business processes. * Strong expertise with Salesforce declarative tools and familiarity with programmatic solutions such as Apex and triggers. * Excellent written, verbal, and visual communication skills in both French and English. * Ability to collaborate effectively with business process owners, support teams, and technical stakeholders. * Strong analytical and problem-solving skills with the ability to translate business needs into scalable technical solutions. * Bilingual in French and English. ## Description As a Senior Salesforce System Administrator, you will own the quality, adoption, and evolution of Salesforce, with a primary focus on Service Cloud. You will serve as the trusted technical expert for Salesforce, providing hands-on configuration expertise, solution design, and process definition to maximize the platform's impact across the organization. You will be part of a Salesforce team responsible for designing, building, and maintaining complex custom configurations and business processes within Salesforce. You will define and evolve workflows, automation, and operational processes to support Haivision's growing and changing business needs., Custom Configuration & Process Design * Design, build, and maintain complex custom configurations within Salesforce. * Define, document, and evolve business processes that are scalable, maintainable, and aligned with operational objectives. * Translate evolving business requirements into structured declarative and programmatic Salesforce solutions. * Ensure solutions prioritize usability, data quality, and long-term maintainability. * Continuously assess and improve existing configurations and processes to increase efficiency and enhance user experience. Solution Design & Strategy * Develop a strong understanding of Haivision's business processes, Salesforce configurations, functional capabilities, and integrations. * Act as a trusted advisor to business process owners by providing recommendations, technical guidance, and Salesforce evolution roadmaps. * Provide strategic guidance with a focus on Salesforce Service Cloud capabilities. * Evaluate and recommend third-party applications, integrations, and Salesforce platform features to extend system capabilities. Governance & Change Management * Support training initiatives and change management activities as new Salesforce tools, features, and processes are introduced. * Manage multiple Salesforce projects and initiatives while ensuring timely delivery and alignment with business priorities. * Establish and maintain best practices for Salesforce configuration, governance, and operational processes. Innovation & Optimization * Analyze Salesforce adoption and usage patterns to identify opportunities for improvement. * Recommend and implement platform optimizations, including automation, AI capabilities such as Agentforce and Einstein, and third-party integrations. * Identify opportunities for custom process improvements and business process re-engineering to increase operational efficiency. * Stay current with Salesforce platform capabilities and emerging technologies to support continuous improvement. ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Unleash the power of 5G in your code: transform your apps](https://www.wearedevelopers.com/videos/1567-unleash-the-power-of-5g-in-your-code-transform-your-apps) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Average Salary in France](https://www.wearedevelopers.com/magazine/269-average-salary-in-france)