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# Senior IT Manager

- **Company:** Pomelo Care
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $165,000.0 - $195,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Software as a Service, Okta, Information Technology, Slack, SAP MDG, Casper Suite, Gsuite
- **Published:** July 23, 2026
- **Apply:** https://www.dice.com/job-detail/2c5f7bbd-9904-4289-bb0d-25e28f973881

## About the Role

* 7+ years in IT support/operations, including 2+ years managing a team - with a track record of building and leveling up high-performing teams
 * A player-coach attitude - happy both coaching the team and rolling up your sleeves to show what great looks like
 * Strong customer service and communication skills - you set the tone for how the team treats end users, and teams across the company find you easy to work with
 * Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion
 * Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf

Bonus points if you have any of the following:

 * Startup experience - especially building or scaling an IT function at a fast-growing company
 * Experience at a healthcare company, where HIPAA and patient data are part of daily life
 * An infosec/security background
 * Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process
 * Experience with compliance automation platforms like Vanta or Drata

## Description

Your north star: You'll lead the IT team at a rapidly scaling, high-growth startup - and set the bar for what world-class IT looks like at Pomelo.

This role reports to VP of Engineering and can be based anywhere in the continental US.
What You'll Do:

 * Manage, coach and grow our team of IT Support Engineers - hiring, development, and performance
 * Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself
 * Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack
 * Own IT vendor relationships, procurement and spend - negotiate renewals, cut redundant tooling, keep the stack lean
 * Root out manual, repetitive IT work - and automate it away
 * Run smooth onboarding and offboarding at scale for a distributed team
 * Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications


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