> Markdown version of [/jobs/ext/1408085-it-hardware-tech-lead](https://www.wearedevelopers.com/jobs/ext/1408085-it-hardware-tech-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Hardware Tech Lead - **Company:** Sprouts Farmers Market, Inc. - **Location:** Garland, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Performance Monitor, Tools for Reporting - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e7609dfa41ac25f ## About the Role * Minimum 3 years of experience in IT Asset Disposition (ITAD), electronics recycling, or a related field. * At least 1 year in a lead, supervisory, or senior technician role preferred. * Demonstrated experience managing shop orders, workflows, or production schedules. Knowledge & Skills * Strong understanding of ITAD operations, including hardware processing, data erasure, and inventory management. * Familiarity with KPI tracking and SLA management in an operations environment. * Excellent communication, organizational, and problem-solving skills. * Proficiency in inventory management and order tracking systems. * Ability to motivate and lead a team in a fast-paced warehouse environment. * Data entry proficiency (40+ WPM) and comfort with reporting tools. ## Description The ITHT Lead serves as a frontline team leader responsible for the day-to-day operational coordination of the IT Hardware Technician team. This role bridges the gap between floor-level execution and management oversight, ensuring shop orders are fulfilled efficiently, team performance aligns with established KPIs and SLAs, and that every customer interaction reflects Sprout's commitment to excellence. Responsibilities: Team & Operations Leadership * Supervise and support a team of IT Hardware Technicians during daily operations, ensuring workflow efficiency and adherence to SOPs. * Assign tasks and manage workload distribution across the team to meet production targets and deadlines. * Serve as the first point of escalation for technician questions, issues, or workflow blockers. * Conduct daily team huddles to communicate priorities, updates, and performance expectations. Shop Order Management * Oversee the creation, tracking, and timely completion of shop orders from intake through fulfillment. * Ensure accurate documentation and recordkeeping for all shop orders using inventory and order management systems. * Identify bottlenecks in the order process and collaborate with the Operations Manager to implement corrective actions. * Coordinate with receiving, processing, and shipping teams to ensure seamless order flow. KPIs & SLA Management * Monitor team performance against defined KPIs, including throughput, accuracy, and cycle time. * Ensure all work is completed in alignment with Service Level Agreements (SLAs) for internal and external customers. * Compile and report daily/weekly performance data to the Operations Manager or Floor Supervisor. * Identify trends, flag underperformance, and recommend process improvements to drive results. Customer Focus * Champion a customer-first mindset within the team, ensuring all output meets or exceeds quality standards. * Communicate professionally with internal stakeholders regarding order status, timelines, and any issues affecting delivery. * Support the resolution of customer-impacting issues quickly and effectively, escalating when necessary. Quality & Safety Compliance * Enforce adherence to quality control standards, data erasure protocols, and safety regulations on the floor. * Conduct periodic audits of technician workstations and processes to ensure compliance. * Promote a clean, organized, and hazard-free work environment at all times. Coaching & Development * Provide on-the-floor coaching, mentoring, and feedback to technicians to support skill development and performance improvement. * Assist in onboarding and training new team members on processes, tools, and Sprout's values. * Identify high-potential team members and communicate observations to management. ## Related Videos - [Minimising the Carbon Footprint of Workloads](https://www.wearedevelopers.com/videos/1198-minimising-the-carbon-footprint-of-workloads) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Fighting Fraud with an AI Grandma - Ben Hopkins and Morten Legarth from faith @ VCCP](https://www.wearedevelopers.com/videos/1316-fighting-fraud-with-an-ai-grandma-ben-hopkins-and-morten-legarth-from-faith-vccp) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should Tech Managers Be Developers First? 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