> Markdown version of [/jobs/ext/1408173-desktop-support-manager](https://www.wearedevelopers.com/jobs/ext/1408173-desktop-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Manager

- **Company:** University of Tennessee Medical Center
- **Location:** Knoxville, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Business Systems, Identity and Access Management, Azure Active Directory, Electronic Medical Records, Information Technology
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d41fb489e857c423

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
 * 5-8+ years of IT support experience, including leadership in a healthcare environment
 * Experience supporting clinical systems and healthcare team members preferred
 * ITIL certification
 * Experience with healthcare compliance frameworks

Technical Skills

 * Experience with Azure Active Directory (Entra ID), Conditional Access, and identity management
 * Proficiency in Windows environments and healthcare endpoint infrastructure
 * Experience with technology enterprise hardware and lifecycle management
 * Familiarity with EHR/EMR systems and clinical device environments, * Bachelor's (Required), * IT support: 5 years (Required)

## Description

The Desktop Support Manager is responsible for leading UT Medical team member customer support services in a healthcare environment, ensuring secure, reliable, and compliant access to clinical and business systems. This role oversees desktop support operations, with a strong focus on modern endpoint management, endpoint security, and healthcare regulatory compliance (HIPAA). The manager drives service excellence, ensures minimal downtime for clinical staff, and supports modern device management across the enterprise.


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service)
- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)