> Markdown version of [/jobs/ext/1408289-desktop-support-i](https://www.wearedevelopers.com/jobs/ext/1408289-desktop-support-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support I - **Company:** City Enterprises, LLC - **Location:** Panama City, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Architecture, Software Engineering, TCP/IP, Information Technology, Laptops - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6da83a2c28243695 ## About the Role * Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory., * Minimum of 1-2 years of experience in a desktop support role or a similar technical support position. - * Proven experience in troubleshooting hardware and software issues in a corporate environment. - * Experience with Windows and Mac operating systems, including installation, configuration, and support. - * Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP., * Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently. * Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. * Proficiency in using and supporting Microsoft Office Suite and other common business applications. * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Strong customer service orientation with a focus on providing timely and effective support to end-users. * Ability to work independently as well as collaboratively within a team setting. * Willingness to learn and adapt to new technologies and processes as needed. ## Description The Desktop Support I role is designed to provide first-level technical assistance to end-users. This position is crucial for ensuring that all desktop, laptop, and peripheral devices function optimally, thereby supporting the overall productivity of the organization., * Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues. * Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners. * Assist in the deployment of new software applications and updates, ensuring compatibility and functionality. * Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system. * Collaborate with IT team members to implement and maintain network infrastructure and security protocols. * Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems. * Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources. * Participate in the setup and support of audio-visual equipment for meetings and presentations. * Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement. * Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)