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# IT Clinical Solution Analyst II

- **Company:** Banner Lassen Medical Center
- **Location:** Tempe, AZ, United States (Remote available)
- **Experience:** Expert
- **Salary:** $66,747.0 - $111,238.0
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Enterprise Software Applications, Integration Tests, Information Technology
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/job/us8ea3a546e98ef45dee8edb005f6cdf37/eaa

## About the Role

Requires a bachelor's degree or equivalent work experience and a current valid clinical license, certification, or credential in state of practice.
Must have two to four years experience in a healthcare environment or an equivalent combination of relevant education, technical, business and healthcare experience. Needs experience in small scale project planning and reporting either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Successful candidate will have skills to mentor less experienced team members.
As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

## Description

This position is a high-level individual contributor with expertise in selected business and healthcare processes and participates in formulating system scope and objectives relative to business requirements utilizing previous clinical expertise. Acts independently or as part of a team to provide knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes of complex information systems. Incumbent adheres to system documentation standards and quality assurance methodologies for systems and applications.
CORE FUNCTIONS

 1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality. Determines which option is appropriate based on the unique situation. Ensures timely updates and communication to the customer. Participates in the designs of end user training and curriculum for applications and systems. Monitors the initial rollout and ongoing support of the user community. Is able to assess what is important, balances priorities, and creates a clear and effective plan to drive desired outcomes, uses time management effectively and measures progress.
 2. Technology Standards: Responsible to create technical documents to include process maps, Business Requirement Documents, system diagrams, application maps, test plans, work instructions, etc. Stores documents in central location for broader IT access. Develops and consistently updates fully integrated testing scenarios. Provides information to be incorporated as part of the comprehensive functional and integration testing plans. Coordinates change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards.
 3. Innovation and Futures: Recognizes opportunities to act and make a difference. Takes action without over-analyzing or waiting until it is too late. Willingly takes charge and acts in the face of adversity. Accepts assignments that appear less than ideal, with confidence that the people, processes and systems in the organization can effectively work through issues and obstacles. Makes appropriate decisions in high risk situations.
 4. Advisor and Partner: Provides information for staff and various committees assisting with design, implementation and maintenance of application and system specifications and processes. Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency; acts as a liaison, proactively garnering input from clinical customers and translating that input into specific functional requirements to be implemented. Maintains current professional and technical knowledge related to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
 5. Communication: Speaks effectively in group situations, e.g., meetings, presentations. Expresses ideas in a clear, concise and thorough manner. Simplifies technical or complex information without insulting the listener/reader. Takes measures to ensure understanding has occurred. Asks questions to clarify or discern implied or poorly expressed meanings.
 6. Measurements: Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.
 7. Strategic/Leadership: Provides expertise and guidance to the user community and mentors junior members of the department. Consistently displays awareness and sensitivity to the needs of internal and/or external customers. Proactively ensures these needs are met or exceeded. Takes or directs repeated and varied actions to overcome technical or people obstacles, rejection or failure. Sustains action over a long period, even in the face of adversity. Sees barriers as challenges or opportunities.
 8. Customer Service: Puts the needs of the customer and team at the center of decision making. Consistently displays awareness and sensitivity to the needs of internal and/or external customers. Proactively ensures these needs are met or exceeded. Keeps customers regularly informed on progress of initiatives and actively solicits feedback from customers to ensure needs are being met. Anticipates customers' needs and balances those needs with those of other customers and the enterprise.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, ITIL and Service Management standards as well as applicable professional standards.

 9. This position has responsibility for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has mid level decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide., Job Title: IT Customer Solutions Analyst Job Location: Tempe, Arizona DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply cha…
 + 1 month ago, IT Solutions Analyst Pay Range: $50/hour to $55/hour Partnered with business and technology teams to deliver enterprise application solutions by translating business objectives …
 + 7 days ago


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