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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Operations Specialist - **Company:** Resorts World Las Vegas LLC - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Information Systems, System Configuration, Data Cleansing, Information Technology Operations, Runbook, Software Deployment, Data Logging, Enterprise Software Applications, Information Technology, Golang - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c94111496bb0a284 ## About the Role * Bachelor's degree or, associate degree in information technology, computer science, information systems, engineering, or a related technical field, or equivalent practical experience. * 2 to 4 years of experience in technical support, IT operations, application support, systems implementation, field engineering, gaming technology, hospitality systems, or enterprise software support. * Strong troubleshooting skills across application, workstation and peripheral issues. * Basic knowledge on enterprise network connectivity during application troubleshooting. * Understanding of incident management, ticketing processes, escalation procedures, root cause documentation, and customer communication standards. * Ability to support software deployment, configuration validation, user acceptance testing, go-live readiness, and post-live stabilization activities. * Strong documentation skills for installation guides, support notes, runbooks, issue logs, and knowledge base articles. * Ability to work independently at customer sites while coordinating with remote Asia-based technical and application support teams. * Professional communication skills and ability to interact with casino IT teams, operations users, supervisors, vendors, and internal stakeholders. ## Description The Technical Operations Specialist will provide local U.S. technical capability for casino management system installation, configuration support, application support, technical troubleshooting, incident triage, go-live support, and escalation coordination with Asia technical teams. The role is responsible for ensuring that customer environments are technically prepared, supported, and stabilized during implementation and post-live operations., * Support on-site and remote installation activities for casino management system deployments, including environment readiness checks, workstation or device coordination, connectivity verification, and technical setup support. * Assist with system configuration, parameter validation, interface coordination, data preparation support, testing support, and go-live technical readiness activities under the direction of Asia implementation teams. * Provide Level 1 and Level 1.5 application support for U.S. customers, including incident intake, ticket documentation, issue triage, troubleshooting, replication, and customer communication. * Diagnose and resolve common application and integration-related issues. * Perform basic hardware diagnosis and coordination of Return Merchandise Authorization (RMA) processes when equipment replacement or vendor repair. * Coordinate escalations with Asia 2nd Level Application Support, product, development, and infrastructure teams for complex incidents, defects, configuration issues, and urgent customer-impacting matters. * Support go-live activities, issue logging, prioritization, customer status updates, technical checks, and coordination with customer success resources. * Prepare and maintain technical documentation, installation checklists, troubleshooting notes, known issue records, and knowledge base articles. * Monitor recurring issues and recommend improvements to installation processes, customer readiness activities, support procedures, and escalation workflows. * Provide customer-facing technical support with clear communication, professionalism, and sensitivity to casino operational uptime and regulatory expectations. * Participate in knowledge transfer sessions with Asia technical teams and help build sustainable local U.S. technical support capability. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech](https://www.wearedevelopers.com/magazine/467-wwc24-talk-brenda-romero-stay-surviving-and-thriving-in-tech) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)