> Markdown version of [/jobs/ext/1409573-it-customer-support-specialist-ii-it-customer-support-specialist-ii-190772](https://www.wearedevelopers.com/jobs/ext/1409573-it-customer-support-specialist-ii-it-customer-support-specialist-ii-190772). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Customer Support Specialist II / IT Customer Support Specialist II - 190772 - **Company:** State of South Carolina - **Location:** Richland County, SC, United States - **Experience:** Experienced - **Salary:** $43,099.0 - $45,776.0 - **Contract:** Temporary contract - **Skills:** Cyber Security, Databases, Computer Terminals, IT Management, Network Connections, Software Tools, Peripherals, Computer Equipment, Information Technology, Performance Monitor - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8dd0d669fab3c5e1 ## About the Role * A high school diploma and relevant experience. * An associate degree or a bachelor's degree in a related field may be substituted for the required work experience. Additional Requirements * Basic to moderately complex knowledge of capabilities and intricacies of systems and applications. * Ability to understand and carry out simple to moderately complex technical and non-technical instructions and requests. * Ability to analyze and convert simple to moderately complex technical instructions to materials that can be understood by non-technical personnel. * Ability to communicate effectively, both orally and in writing. * Ability to work effectively with users, vendors, and other internal and external customers. * Ability to use problem management database and help desk systems. * Works under general guidance of manager or supervisor. Employee has general discretion to use own good judgement in accordance with industry Best Practices documents and procedures. * Position requires a valid South Carolina driver license. * Help Desk staff is required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal. Preferred Qualifications Agency Preferred * A high school diploma and at least two (2) years of experience in a computer support, help desk position, or customer support., legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. ## Description Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as an IT Customer Support Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! This position is in the IT Help Desk Unit of the Information Technology (IT) at SCDMV Headquarters, Blythewood, SC. Responsibilities of the IT Customer Support Specialist II * Answer and track incoming calls and e-mail requests for technology assistance, including assistance PC hardware and peripherals, and telephone and network connectivity. * Provide first/second tier support by troubleshooting, reporting and resolving system, PC hardware and peripherals, and network problems. This level of support will require direct support of end-users' workstations and other system equipment and software within the agency. * Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring. * Provide support to external users regarding accessing and using agency systems. * Assist with yearly access reviews and renewals as needed. * Produce reports and trouble analysis for the DMV IT Help Desk and management. * As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log * Perform other duties as assigned by IT leadership. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)