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# Service Desk Technician

- **Company:** Ocean State Job Lot
- **Location:** North Kingstown, RI, United States
- **Salary:** $39,520.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networking Systems, Computer Equipment, Information Technology
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b816a3b5f12e7f29

## About the Role

* Bachelor's degree or Associate's degree in Management Information System or a related field is preferred.
 * 1 or more years of hands-on experience supporting computer hardware, operating systems, and networking infrastructure in a technical support environment.
 * Point of sale system experience is preferred.
 * Highly proficient in Microsoft Windows operating system (OS) and Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).
 * Bilingual speaking and writing skills (Spanish) is preferred.

## Description

* Receive and prioritize incidents across stores, offices, and the DC for hardware, software, network, and equipment problems. Utilize troubleshooting skills to identify and resolve issues with Company devices, including, but not limited to, computers, laptops, phones and printers, both remote and onsite.
 * Determine priority and severity of each issue by implementing incident management processes.
 * Utilize a service desk application to track service requests and incidents, deployments (hardware & software installations/upgrades), and equipment returns. Perform quality checks on returned equipment and facilitate repairs.
 * Work independently and collaboratively to manage the lifecycle of service incidents, taking ownership of assigned tasks.
 * Participate in IT projects and assist with system administration tasks as needed.
 * Effectively utilize virtual means to communicate efficiently and work independently under remote conditions as applicable.


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