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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Technician - **Company:** Westchester Jewish Community Services - **Location:** White Plains, NY, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Information Systems, Computer Networks, Data Transmissions, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Networking Basics, Microsoft SharePoint, Web Applications, Computer Equipment, Laptops - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=874a39c93707291f ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, We are currently seeking a full-time Help Desk Support Technician with strong analytical and problem-solving skills to work at our Headquarters in White Plains, NY. The salary for this position is $50,000 - $55,000/year based on experience and credentials., * Associate degree or higher required. * Minimum of 3 years of desktop support experience troubleshooting desktops, laptops, printers, copiers, mobile devices, and network issues. * Experience troubleshooting applications and network issues across desktops, laptops, and mobile devices. * Experience using Microsoft SCCM for software and operating system deployments. * Experience using and supporting Microsoft SharePoint and Microsoft Office 365 web apps. * Proficiency with Windows 11 and Active Directory, along with a basic understanding of networking concepts. * Experience working with computer hardware, printers, and basic network equipment. * Experience using a help desk ticketing system. * Must be proficient in Microsoft Windows and Microsoft Office Suite. * Must have reliable transportation and be able to travel to all agency sites in Westchester County. * Ability to work in a team environment and provide excellent user support to all staff. * Excellent verbal and written communication skills in English. ## Description As a valued member of our team, your responsibilities will include, but are not limited to: * Serving as the primary help desk contact and successfully respond to and close tickets in a timely fashion. * Installation, operation, maintenance and support of Information Systems and voice and data communication. * Providing hands-on desktop support for desktops, laptops, printers, copiers, and mobile devices, including diagnosing and resolving both hardware and application issues. * Deploying operating systems, applications, and updates using Microsoft SCCM. * Supporting end users with Microsoft SharePoint and Microsoft Office 365 web apps. * Assisting in problem resolution of infrastructure issues. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)