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# IT Support Specialist

- **Company:** IT SUPPORT
- **Location:** Evansville, IN, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Management Console, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Access Technology, Remote Infrastructure Management, Software Engineering, Software Troubleshooting, Computer Equipment, Information Technology
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c48a971175d0c50

## About the Role

* Proven experience in IT support or a related field, with a strong understanding of computer hardware and operating systems.
 * Excellent customer service skills, with the ability to communicate technical information clearly to non-technical users.
 * Familiarity with VPN technologies and troubleshooting methods.
 * Proficient in using N-able for issue tracking and remote management.
 * Knowledge of software troubleshooting techniques and best practices.
 * Experience in computer management and maintaining IT infrastructure is preferred.
 * Strong problem-solving skills with attention to detail.
 * Extensive Microsoft 365 experience

Join our team as an IT Support Specialist where you can leverage your technical expertise while providing exceptional support to our users!, * PC Troubleshooting: 2 years (Preferred)

 * Network Troubleshooting: 2 years (Preferred)
 * 365 Admin: 1 year (Required)

## Description

We are seeking a dedicated and knowledgeable IT Support Specialist to join our growing team. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving hardware and software issues. This role requires a strong customer service orientation and the ability to troubleshoot various IT-related problems efficiently., * Provide first-level support for computer hardware and software issues, ensuring timely resolution for users.

 * Assist with the installation, configuration, and maintenance of operating systems and applications.
 * Troubleshoot VPN connectivity issues and ensure secure remote access for users.
 * Utilize N-able for tracking support requests and managing incidents effectively.
 * Conduct software troubleshooting to resolve application-related problems.
 * Manage computer systems and maintain IT infrastructure to ensure optimal performance.
 * Document all support interactions in ticketing systems for future reference.
 * Collaborate with other IT team members to improve processes and enhance service delivery.


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