> Markdown version of [/jobs/ext/1409611-tier-1-health-systems-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1409611-tier-1-health-systems-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Health Systems Help Desk Specialist - **Company:** DEEP BLUE CLOUD COMPUTING INC. - **Location:** United States (Remote available) - **Salary:** $50,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, JIRA, Health Informatics, Cloud Computing, DevOps, Electronic Data Interchange (EDI), Microsoft Office, Rhapsody, Data Streaming, Fast Healthcare Interoperability Resources, Health Level Seven International - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=982591b4da87b6bc ## About the Role * Demonstrated experience supporting medical records systems, health information exchanges, or similar healthcare IT environments * Working knowledge of HL7 message structures and FHIR resource formats, and how they move through interface engines * Experience working directly with customers or clinical end users to troubleshoot data flow and data quality issues * Experience triaging and escalating technical issues to engineering teams with clear, actionable handoffs * Hands-on experience with Jira Service Management (JSM) * Strong written and verbal communication skills Preferred * Experience with Rhapsody integration engine * Familiarity with ITIL tiered support models (Tier 1/2/3) * Exposure to SLA-driven, compliance-heavy support environments (HIPAA, FedRAMP, or similar) * Interest in AWS cloud infrastructure or AI engineering Schedule & Location * Remote, United States * Must work Pacific Time hours, 9:00 AM-5:00 PM PT, Monday-Friday - this is a fixed requirement of the role, not a flexible core window * Some additional flexibility required to support incident response outside these hours * Must be able to pass a background check and hold legal authorization to work in the US * State-approved/FIDO-compliant authentication required for client system access Pay: From $50,000.00 per year Application Question(s): * Do you have experience with HL7, FHIR, and/or similar data exchange standards? * Do you have experience with Health Records, PHI, PII, and data protection requirements? ## Description We are an AWS Advanced Services Partner delivering cloud, DevOps, and modern application solutions across a range of industries. We're hiring a Tier 1 support specialist to support a Help Desk and IT Administration function for a California state health system client, focused on system access, health data quality, and incident triage within a health information exchange environment. You'll be working directly with health data flows, system access issues tied to clinical and public health systems, and escalation paths into engineering and data teams. We also work extensively in AWS cloud infrastructure and applied AI, and candidates with an interest in growing into cloud computing or AI engineering work are encouraged to apply - this role offers exposure and growth paths into both fields. What You'll Do (~70%): Healthcare Help Desk & Data Support * Serve as Tier 1 support for a healthcare client Help Desk: triage incidents and service requests via Jira Service Management (JSM) * Investigate and triage system access issues, data quality anomalies, and data flow problems reported by client users and partner organizations * Work directly with customers to understand and resolve issues related to HL7 message flow, FHIR resource exchange, and interface engine routing * Accurately scope and route escalations to Tier 2/3 engineering support with clear documentation of what's already been checked * Maintain thorough ticket documentation and contribute to incident and SLA reporting * Follow client security and confidentiality procedures for handling sensitive health data What You'll Do (~30%): General IT Administration * Process moves, adds, and changes for core company staff - account provisioning/deprovisioning, group membership changes, hardware/software requests, and access updates * Support internal ticket queues for day-to-day IT requests outside the client environment * Assist with routine internal system maintenance tasks as assigned * Grow into AWS administration, Office 365, and general system administration ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)