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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 IT Support Technician (MSP) - **Company:** Blue Logic Solutions LLC - **Location:** Colorado Springs, CO, United States - **Salary:** $41,600.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Azure Active Directory, TCP/IP, Windows Desktop, Microsoft InTune, Information Technology, Cloud Migration - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=05baae0b68360b57 ## About the Role * 1+ years of Managed Service Provider (MSP) experience (Required) * Minimum of 2 years of professional IT support experience * Strong troubleshooting and problem-solving skills * Experience supporting Windows 10/11 and Microsoft 365 * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) * Experience with Active Directory and Microsoft Entra ID * Excellent communication and customer service skills * Ability to prioritize multiple tasks in a fast-paced environment * Valid driver's license and reliable transportation for onsite client visits Preferred Certifications One or more of the following (or equivalent): * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * Other relevant Microsoft Certifications * Other industry-recognized technical certifications What Makes You Successful * You enjoy troubleshooting and figuring things out. * You stay calm under pressure and can shift priorities quickly. * You're dependable, organized, and accountable. * You're eager to learn new technologies. * You enjoy helping people and building client relationships. * You take ownership of your work and follow issues through to resolution. * You're a team player who is willing to jump in wherever needed., * Managed Service : 1 year (Required) * Professional IT Support: 2 years (Required) License/Certification: * CompTIA A+, Comp TIA Network+, CompTIA Security+, etc (Preferred) ## Description The Tier 1 IT Support Technician is responsible for providing exceptional first-line technical support to clients by troubleshooting hardware, software, and network-related issues in a fast-paced Managed Service Provider (MSP) environment. This role serves as the first point of contact for end users, resolving technical issues remotely and onsite while delivering outstanding customer service. The Tier 1 Technician is expected to efficiently manage support tickets, document all work performed, escalate complex issues when appropriate, and contribute to projects that improve client environments and internal processes. Success in this role requires strong troubleshooting abilities, excellent communication skills, a willingness to learn new technologies, and the ability to prioritize multiple tasks while maintaining a high level of professionalism. The ideal candidate thrives in a collaborative team environment, takes ownership of assigned work, and is committed to providing an exceptional client experience. What You'll Do * Troubleshoot and resolve Windows desktop, laptop, and server issues * Support and manage Microsoft 365, Azure AD/Entra ID, Intune, and Active Directory environments * Provide remote phone support using our remote access tools * Perform onsite support visits for clients throughout the Colorado Springs area * Participate in IT projects, including workstation deployments, network upgrades, and cloud migrations * Troubleshoot networking issues * Document work thoroughly within the PSA/ticketing system * Work collaboratively with senior engineers while independently managing assigned tickets * Deliver outstanding customer service and communicate effectively with clients ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)