> Markdown version of [/jobs/ext/1409852-technical-support-specialist-key-accounts](https://www.wearedevelopers.com/jobs/ext/1409852-technical-support-specialist-key-accounts). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist-Key Accounts - **Company:** SANY America - **Location:** Peachtree City, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c412dd81765b20d ## About the Role The ideal candidate possesses strong diagnostic and problem-solving skills, a customer-first mindset, and a solid technical background in heavy construction equipment. This position requires the ability to manage multiple priorities in a fast-paced, high-growth environment while maintaining professionalism, urgency, and a commitment to customer satisfaction., * Minimum of three (3) years of experience in a technical role involving mechanical, electrical, and hydraulic systems. * Excellent customer service skills with professional phone etiquette and outstanding verbal and written English communication skills. * Demonstrated history of providing exceptional customer support., * Proven experience providing technical support in a customer-focused environment. * Strong ability to understand customer needs and deliver effective solutions in a timely manner. * Knowledge of heavy construction equipment with the ability and willingness to quickly learn new products and technologies. * Excellent troubleshooting and diagnostic skills involving engine, electrical, hydraulic, and mechanical systems. * Strong verbal and written communication skills with the ability to build positive customer relationships. * Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment. * Process improvement mindset with a focus on efficiency and continuous improvement. * Adaptability, initiative, and the ability to thrive within a rapidly growing organization. TECHNICAL KNOWLEDGE Working knowledge of: * Diesel engine systems * Mechanical systems * 12V and 24V electrical systems * Hydraulic systems * Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications REQUIRED ABILITIES * Accurately identify equipment parts, systems, and components. * Read and interpret parts manuals, service manuals, operation manuals, electrical schematics, and hydraulic diagrams. * Communicate technical information clearly to customers, dealers, and internal stakeholders. * Deliver professional presentations and work effectively within cross-functional teams. * Build trust and credibility through technical expertise and responsive customer service. * Demonstrate sound judgment, creativity, and initiative when solving complex or non-routine technical issues. * Apply a structured Root Cause/Countermeasure methodology to troubleshooting and problem resolution. * Maintain a high level of energy, urgency, resilience, and accountability while supporting customer retention and satisfaction., * Associate's degree or higher in a technical discipline, or an equivalent combination of education and relevant experience. ## Description As part of the Americas team, SANY is seeking an experienced Technical Support Specialist-Key Accounts to provide exceptional technical support to SANY National Account customers throughout the United States and Canada. This role serves as a primary technical resource, delivering timely and effective support through phone, email, case management systems, and occasional on-site customer visits., * Provide technical support for SANY heavy construction equipment to National Account customers across the United States and Canada. * Respond to customer inquiries through phone, email, case management systems, and on-site support as required. * Diagnose and resolve complex mechanical, electrical, hydraulic, and engine-related equipment issues. * Deliver professional, timely, and effective solutions while maintaining a high level of customer satisfaction. * Escalate and coordinate technical issues when necessary to ensure prompt resolution. * Accurately document customer interactions, troubleshooting activities, and resolutions within the case management system. * Manage multiple support requests simultaneously while meeting established response and resolution timelines. * Collaborate with internal departments, dealers, and engineering teams to resolve technical concerns and improve product performance. * Identify recurring issues and contribute to continuous process improvement initiatives. * Maintain current knowledge of SANY products, systems, and emerging technologies. ## Related Videos - [You’re a great coder? 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