> Markdown version of [/jobs/ext/1410043-assistant-it-manager](https://www.wearedevelopers.com/jobs/ext/1410043-assistant-it-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Assistant IT Manager - **Company:** FAENA LLC - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $95,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Backup Devices, VoIP, Dynamic Host Configuration Protocol, Hyper-V, IPTV, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Network Security, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Computer Networking Systems, Information Technology, Patch Management, Cisco, Vmware - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4e40907c4c4d4e23 ## About the Role * Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). * 2-3 years' hotel IT experience, with hands-on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems. * Strong communicator and trainer-able to translate technical concepts for non-technical teams. * Proven ability to prioritize and multitask in fast-paced, shifting environments (construction sites through full operations). * Service-oriented mindset, proactive problem-solver, and collaborative team player. * Flexibility to work varied hours, weekends, and on-call rotations during critical launch phases. Technical Proficiencies * Networking: DHCP, VLANs, VPNs, Wi-Fi design & optimization * Security: Patch deployment, endpoint protection, intrusion detection * Hospitality Systems: Opera, SilverWare/Micros, SynXis or equivalents * Tools: Active Directory, VMWare/Hyper-V, backup solutions Working Conditions * Pre-Opening: Hands-on, on-site work in evolving, unfinished environments; frequent coordination with construction and vendor teams. * Operational: Blend of desk-based planning and floor-level troubleshooting; occasional late-night or weekend shifts for updates and go-live support. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds ## Description The Assistant IT Manager will partner with the IT Manager to deploy, secure, and sustain all hotel technology-from PMS and POS to guest-facing Wi-Fi and in-room Iot controls. This position plays a hands-on role during pre-opening build-out, then transition into a dynamic support leader, ensuring our systems deliver seamless, high-performance experiences for our Faena New York guests and staff., Pre-Opening Deployment & Readiness * System Implementation: Assist in installing and configuring Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi-Fi networks. * Infrastructure Validation: Audit LAN/WAN, VLAN segmentation, and network security; coordinate failover, backup-power and redundancy plans. * Vendor Coordination: Manage on-site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology partners. * User Acceptance & Training: Lead UAT cycles; create SOPs, quick-reference guides, and hands-on training modules for front desk, F&B, and housekeeping teams. Day-to-Day Operations & Support * Technical Support: Provide prompt resolution of hardware, software, and connectivity issues-minimizing disruption to guest services. * Maintenance & Compliance: Oversee patch management, antivirus, intrusion detection, and data-privacy protocols in line with brand and legal standards. * Asset Management: Maintain an accurate IT inventory; coordinate repairs, upgrades, and equipment replacements lifecycle. Guest-Experience & Innovation * Guest-Facing Technology: Troubleshoot contactless check-in kiosks, mobile-key integrations, in-room entertainment systems, and smart-room controls with discretion. * Continuous Improvement: Identify and pilot new technologies (IoT, advanced streaming, digital signage) that elevate the Faena experience. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025)