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# IT Support Technician, Journeyman

- **Company:** USfalcon
- **Location:** Schriever, LA, United States
- **Experience:** Experienced
- **Salary:** $98,000.0 - $102,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Security+, Computer Maintenance, Computer Networks, Issue Tracking Systems, Network Troubleshooting, NIPRNet, Computer Networking Systems, Software Troubleshooting, Information Technology, User Administration, User Accounts
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/job/us1ab2020b4ea62d492663a9446b87f45a/eaa

## About the Role

* Minimum of 2 years of IT technical support and computer maintenance., * Associate's degree is preferred; Additional years of experience may be used in lieu of education.
 * CompTia Security + with CE

## Description

We have an exciting opportunity to join us in supporting one of our valued customers as a IT Support Technician, Journeyman to work out of Shriever SFB, CO., This role is integral to ensuring the operational readiness of IT systems supporting national security. You'll provide hands-on technical support, troubleshooting software, hardware, and network issues, and directly contribute to maintaining system uptime and reliability.
ESSENTIAL DUTIES:
System Maintenance & Support

 * Operate and maintain networked and standalone systems across Unclassified, Secret, and Top Secret-SCI levels.
 * Troubleshoot, resolve, and track IT-related issues through a government-provided trouble ticket system.
 * Support Tier I, II, and III help desk functions, ensuring timely resolution of all IT-related inquiries.
 * Coordinate with third-party vendors and internal teams to isolate and resolve system faults.

User Access Management

 * Manage user accounts for both classified and unclassified networks, including account creation, deletion, and maintenance.
 * Ensure compliance with network procedures for provisioning and de-provisioning access on NIPRNet.
 * Maintain and process User Access Request forms in accordance with established guidelines.

Hardware & Software Support

 * Perform installations, configurations, and troubleshooting for Windows and Apple PCs, network printers, and software.
 * Plan and execute technical refreshes of networked systems, ensuring smooth transitions and continued functionality.
 * Provide technical support for applications and hardware used within the facility, ensuring systems remain operational at all times.

Collaboration & Communication

 * Act as the first line of customer support, providing timely responses to walk-up, phone, and email inquiries.
 * Track communication system outages, assign ticket numbers, and maintain a historical record of problem resolutions.
 * Facilitate the scheduling and coordination of VTCs (Video Teleconferences) and other technical services.

Additional Responsibilities

 * Execute additional duties as assigned, with flexibility during National Exercises., Description JOB SUMMARY: The IT Help Desk Technicians are responsible for fielding end user IT trouble tickets involving software and hardware issues. The personnel will be respo…
 + 21 hours ago
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