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# IT Support Coordinator, YSG HQ

- **Company:** Yorktown Systems Group, Inc.
- **Location:** Huntsville, AL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Multi-Factor Authentication, Issue Tracking Systems, IT Management, Information Technology Operations, Azure Active Directory, Software Deployment, Office365, Microsoft InTune, User Administration, User Accounts
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=419cf6a409247358

## About the Role

This is an excellent opportunity for an early-career IT professional (minimum 1 year experience) who enjoys problem-solving, delivering strong customer service, and building foundational skills in Microsoft 365, endpoint management, and enterprise IT environments., * Minimum 1 year of experience in an IT support or help desk environment and a high school degree or equivalent.

 * Working knowledge of:
 + Windows operating systems (10/11)
 + Microsoft 365 applications
 + Basic user account management (Active Directory or Entra ID)
 * Strong troubleshooting and problem-solving skills
 * Excellent customer service and communication skills
 * Ability to manage multiple priorities in a fast-paced environment

Desired Qualifications:

 * Experience with Microsoft Intune or device management tools
 * Familiarity with Microsoft Entra ID
 * Experience deploying or supporting end-user devices
 * CompTIA A+, Security+, or similar certification (or in progress)
 * Exposure to cloud-based environments (Azure, Microsoft 365)

## Description

Yorktown Systems Group is seeking an IT Support Coordinator to join our team. This non-exempt/hourly role serves as the first point of contact for employee technical support and plays a key role in maintaining day-to-day IT operations., End User Support

 * Provide Tier 1 technical support via ticketing system, phone, and in-person support
 * Troubleshoot issues related to:
 + Windows 10/11
 + Microsoft 365 applications
 + User accounts, access, and MFA
 * Document, track, and resolve support requests in accordance with service expectations
 * Escalate complex issues to senior IT staff as needed

Endpoint & Device Support

 * Deploy and configure user devices using standard provisioning processes
 * Perform device setup, reimaging, and hardware troubleshooting
 * Support lifecycle management activities including replacements and upgrades
 * Maintain accurate inventory of IT equipment and peripherals

User Account Administration

 * Support onboarding and offboarding processes
 * Manage user accounts, group memberships, and license assignments
 * Process access requests in alignment with established procedures

Mobile Device Support

 * Assist with setup and support of company-issued mobile devices
 * Support mobile device enrollment and basic troubleshooting
 * Maintain device inventory records

IT Operations Support

 * Assist with equipment receiving, tagging, and deployment
 * Perform routine software installations and updates
 * Maintain documentation and contribute to knowledge base resources
 * Support continuous improvement of IT processes and user experience


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