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# Ticketing Specialist

- **Company:** RUTH SOKOLOF THEATER, LLC
- **Location:** Pleasant Grove, UT, United States
- **Salary:** $29,120.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Tessitura (Software), Data Management
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25ad4dde3f2ebc33

## About the Role

* Passion for theater.

 * High school diploma required.

 * Associates degree is a plus!

 * Cheerful and friendly with a highly personable and customer service-oriented approach.

 * Effective telephone, computer, and organizational skills.

 * Collaboration, time management, problem solving, attention to detail, and multi-tasking.

 * Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person.

 * Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes.

 * Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind

## Description

Provides excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists., * Excellent and friendly customer service-be a patron advocate.

 * Answer incoming calls.

 * Make outgoing calls.

 * Sell, reserve and reschedule tickets

 * Answer questions about all theater information-tickets, shows, policies, etc.

 * Work together with other Box Office Reps on assigned tasks.

 * Complete required training.

 * Use ticketing system (Tessitura), including ongoing education in Tessitura to improve patron experience both over the phone and in person.

 * Prepare tickets and door reports for performances.

 * Assist Front of House with customer service needs.

 * Daily data management and reporting in Tessitura as requested.

 * Receive shipments and take in and put out the mail daily.

 * Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked.

 * Maintain a clean, well-groomed appearance.

 * Help whenever asked with multiple tasks.

 * Expected to work some weekends and evening hours.

 * Other duties as assigned


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