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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - Level 1 - **Company:** MBRAUN, LLC - **Location:** Attleboro, MA, United States - **Salary:** $43,680.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Cyber Security, Data Integrity, Inventory Management Software, Microsoft Office, Creo, Hardware Infrastructure - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=527fd4efefc67402 ## About the Role * Proficiency with MS Office (Word, Excel, and Outlook) required * This individual should be able to work both independently and in a team-oriented, collaborative environment * US Citizenship (due to federal contracts in place, only US Citizens are eligible for consideration), * Must have strong organizational skills and attention to detail * Must be able to multi-task and handle time management in a high pressure environment * Must have strong problem solving skills and possess the ability to resolve common problems * Must be able to conduct themselves in a professional and courteous manner with M. Braun employees as well as customers and vendors * Must have excellent written and verbal communication skills and the ability to maintain accurate records * Must be self-motivated with the ability to work efficiently under minimal supervision Education Requirements Combination of a college degree in a relevant field of study (associates, bachelors) and/or directly applicable experience Physical and Mental Requirements * Physical Requirement: Must have fine motor skills; be able to grasp small items; ability to do a repetitive motion; the ability to sit and walk for most of the day; crawling; some light to moderate lifting and carrying * Visual Requirement: Must be able to visually read documents and a computer screen * Hearing Requirement: Must be able to hear and speak on the phone and in person to convey information; must be able to identify beeps and noises coming from the server and be able to listen to and understand employee technical concern in order to assist * Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication, and Mathematics. ## Description M. Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are not limited to: * Provide I.T. support for all United States company locations. * Provide technical support to in-house and remote end users * Onboarding IT training of new employees * Maintain operating system workstations (Windows 10/11) and servers (Windows 2012/2016/2022). * Ensure workstation and server data integrity by evaluating, implementing and managing appropriate software and hardware solutions * Administration of the ERP financial system * Administration of the CREO engineering system * Administration of our MDM platform and all company cell phones, Apple/Android * Daily use of help desk for operations and user support * Manage technology inventory system (label assets as they arrive, keep inventory system current) * Phone system (Vodia), key fob & camera DVR administration * Administration of all printers * Provide IT security training to new employees and annual renewal training for all current employees * Enforcement of all security policies * Documentation of all IT processes/policies * Responsible for processing department related nonconformance's when required ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Robots are coming into the wild! 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