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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Premium Solutions Manager - USA - **Company:** Ideal Corporation - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Business Process Modeling, Software as a Service, Data Room, Information Security Management System, Application Enhancement Tool, User Administration - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1e2f60e82b9806a5 ## About the Role * 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role - ideally supporting high-stakes or deadline-driven B2B clients * Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks * Clear, confident communicator - able to explain complex technical issues simply, in writing and in live conversation * Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate * Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice * Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision * Native-level proficiency in English; additional business languages are a plus, * SaaS, financial, fintech, or information security industry background * Genuine interest in financial markets, M&A, or the investment banking world * Experience using AI tools to drive business efficiency, streamline processes, or enhance data-driven decision-making. ## Description We're looking for a Premium Solutions Manager to join our remote team from NYC or Chicago and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team across the US, you'll ensure every advisory and investment banking client experiences flawless execution - from onboarding through deal close. This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals. This is a unique opportunity to build a track record at the center of the world's most important M&A deals, inside a multinational, fast-evolving SaaS company. The base compensation for this role will likely be between $75,000 to $90,000, with total compensation between $100,000 to $110,000., * Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination * Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required * Guide clients during onboarding, project launch, migrations, and other critical project phases * Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate * Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues * Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management * Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds * Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team * Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently * Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items * Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams * Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals, * Home workplace budget * Co-working expense coverage * Individual IT budget for extra equipment * Top-tier tech and AI-powered tools For your growth * Access to Ideals Academy with numerous courses * Investment in external learning and development activities * Guidance in Personal Development Plan creation * Professional literature and subscriptions coverage * Support of your passion as a speaker or writer * Internal talent mobility opportunities ## Related Videos - [TikTok's Privacy Innovation](https://www.wearedevelopers.com/videos/1036-tiktok-s-privacy-innovation) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) - [An alternative approach to digital sovereignty: Confidential Computing](https://www.wearedevelopers.com/videos/100043-an-alternative-approach-to-digital-sovereignty-confidential-computing) - [Management in times of Agentic AI - The Human Premium](https://www.wearedevelopers.com/videos/1472-management-in-times-of-agentic-ai-the-human-premium) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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