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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Windows Desktop Support Tech - **Company:** Beyond New Horizons, LLC - **Location:** Arnold Air Force Base, TN, United States - **Salary:** $55,000.0 - $82,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Client Server Models, CompTIA Security+, Cyber Security, Desktop Computing, Information Security Management, Local Area Networks, Microsoft Office, Microsoft Visio, Software Deployment, Windows Desktop, Office365, Peripherals, Computer Equipment, Information Technology, Patch Management, Laptops, Windows Client - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=edd0484a553db757 ## About the Role * Bachelor's degree in IT-related field * M06: 1 year of progressively relevant experience. * M07: 2 years of progressively relevant experience. * In lieu of bachelor's degree 4+ years of IT-related experience. * Must be able to obtain and maintain a Security Clearance and access to the AEDC local area network. * Current US Citizenship required., * Certifications: Active CompTIA Security+ and CompTIA A+ certifications. * Technical Expertise: Proven experience in desktop hardware/software setup, client/server patch management, and administration of Windows 11, Microsoft 365, and MS Visio. * Imaging Experience: Demonstrated practical experience creating, managing, and deploying Windows client "gold" images. * Problem-Solving & Multitasking: Strong analytical skills with the ability to effectively troubleshoot technical issues and manage multiple competing priorities. * Communication & Customer Service: Excellent oral and written communication skills; a "can-do" attitude with a proven ability to build and maintain positive relationships with peers, customers, and personnel at all organizational levels. ## Description Beyond New Horizons, LLC (BNH) has an exciting opportunity for a Windows Desktop Support Tech, supporting TOS II, at Arnold Air Force Base, TN. As a Windows Desktop Support Tech, you will be working as a member of an integrated team responsible for support and maintenance of Desktops and Peripherals for the United States Air Force Test Operations and Sustainment efforts., * Desktop & End-User Support: Install, configure, and troubleshoot hardware (desktops, laptops, printers) and software; actively monitor and resolve Helpdesk tickets while providing training and excellent technical assistance to users. * Imaging & Deployment: Create, maintain, and deploy Windows 11 client "gold" images to areas across the Base. * Software & O365 Administration: Configure, maintain, and support the Microsoft Office 365 environment alongside other enterprises and specialized software applications to ensure smooth daily operations. * Security Hardening & STIGs: Implement system security configurations, hardening, and vulnerability patching for clients and servers in strict accordance with Security Technical Implementation Guides (STIGs) and DoD policies. * Cybersecurity Compliance: Ensure Cybersecurity requirements for Air Force IT system networks are consistently documented, evaluated, and compliant; collaborate with the Information System Security Manager (ISSM) on information assurance regulations. * Process & Technology Improvement: Maintain working knowledge of emerging IT technologies, participate in capability reviews, and support standard work processes across the TOS contract. * Operational Availability: Maintain availability outside of standard working hours to remediate critical IT issues as required. * It is a condition of employment to wear PPE (Personal Protective Equipment) in accordance with supervisory direction and company policy. * Perform other duties as assigned by the supervisor. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)