> Markdown version of [/jobs/ext/1411460-executive-it-technician-vip-support-specialist](https://www.wearedevelopers.com/jobs/ext/1411460-executive-it-technician-vip-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Executive IT Technician: VIP Support Specialist - **Company:** Evolver Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Outlook, Microsoft OneNote, Microsoft Office, Microsoft SharePoint, Advanced Reports, Microsoft Onedrive, Patch Management - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=91904879d05add5b ## About the Role * Professional Experience: A minimum of 3 years' experience in workstation and laptop support, including proficiency with Office 365 and a solid background in supporting MS Outlook, SharePoint, OneDrive/OneNote. * Technical Expertise: Demonstrated ability in managing and deploying workstation/laptop refreshes and patch management, with at least 5 years of experience. * Security and Compliance: Must be a US Citizen, capable of passing a stringent Government Background/Badging Investigation. * Commitment: Willingness to work on-site in Washington, DC on a daily basis, with occasional travel required to other offices in Maryland, adhering to CDC-approved COVID-19 guidelines., * Advanced Technical Skills: Over 5 years of experience in workstation and laptop support, with 7+ years in managing/deploying workstation/laptop refreshes and patch management. * Executive Support Experience: At least 4 years of preferred experience in providing support to C-Level executives, showcasing the ability to effectively communicate and interact with all levels of Executive Management. * Specialized Skills: Strong familiarity with desktop security products, and proficient in supporting MS Teams, VTC. Exceptional skills in documentation, communication, diagnosis, and troubleshooting are crucial. Additional Considerations: * Key Performance Indicators: Success in this role will be measured by the ability to meet SLAs, efficiency in resolving IT issues, excellence in customer service, and effective communication and documentation. * Personal Attributes: Attention to detail, strong team player, positive attitude, ability to multitask and work independently with minimal supervision, adherence to a professional dress code, and completion of all required training by specified deadlines. ## Description * Premiere IT Support: Deliver outstanding Tier II IT support to identified USDA CEC VIP users, ensuring adherence to service level agreements (SLAs). * Efficient Problem Resolution: Quickly and professionally address and resolve issues involving PCs, printers, mobile devices, and network clients for VIP customers, maintaining strict compliance with SLAs. * Maintenance and Technical Setup: Conduct routine and preventative maintenance on all PCs and related equipment, manage virus/security patches and updates, and oversee the installation and setup of PCs, printers, scanners, and related peripherals. * Software and Security Oversight: Install and maintain client machine software in a timely and efficient manner, addressing and resolving any workstation/laptop security concerns. * Detailed Reporting and Documentation: Utilize Remedy, or similar problem management ticketing software, to log and track inquiries, maintain detailed history records, and provide comprehensive updates on unresolved support tickets. * Customer Engagement and Support: Maintain direct and effective communication with Executives, offering professional customer service and collaborating closely with System Engineers to troubleshoot and resolve issues. Ensure timely updates are communicated to customers regarding the status of their support tickets. * Collaboration and Communication: Forge strong, supportive relationships with end-users through proactive and positive engagement, while effectively working within a team to achieve common goals. ## Related Videos - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [Responsible AI @ Microsoft - Governance, Standards, Learnings](https://www.wearedevelopers.com/videos/1544-responsible-ai-microsoft-governance-standards-learnings) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Kubernetes dev is fun, but setup and ops isn't! 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