> Markdown version of [/jobs/ext/1411784-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1411784-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Saalex Corporation
- **Location:** Richmond County, VA, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Issue Tracking Systems, Live Virtual and Constructive, Networking Basics, Office Suite, Password Management, Remote Service Software, TCP/IP, Peripherals, Information Technology, Laptops, User Administration
- **Published:** July 23, 2026
- **Apply:** https://www.juju.com/job/00000000gin9h0

## About the Role

Required:

 + 3-5 years of experience in technical support, help desk, or IT support roles.

 + Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

 + Experience supporting Windows and/or Linux operating systems and standard office applications.

 + Familiarity with ticketing systems and IT service management processes.

 + Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).

 + Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Desired:

 + Experience supporting DoD or Navy IT environments.

 + Familiarity with ITIL-based service management practices.

 + Experience with endpoint management tools and remote support tools.

Additional Qualifications:

 + Strong troubleshooting and customer service skills.

 + Ability to manage multiple tickets and priorities in a fast-paced environment.

 + Effective communication skills with both technical and non-technical users.

Security Clearance:

 + Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

## Description

The Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements.

Essential Functions:

 + Provide Tier 1-3 technical support for hardware, software, and network-related issues.

 + Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

 + Install, configure, and maintain workstations, laptops, peripherals, and standard software applications.

 + Support user account management including provisioning, access control, and password management.

 + Document incidents, resolutions, and system changes using ticketing systems.

 + Assist with system updates, patching, and routine maintenance activities.

 + Support deployment of new systems, applications, and technology refresh initiatives.

 + Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations.

 + Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues.

 + Other duties as assigned or required.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)