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# Helpdesk Engineer

- **Company:** CNR Technologies, LLC
- **Location:** Woodstock, GA, United States (Remote available)
- **Salary:** $20,000.0 - $35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, Windows Remote Assistance, 3-tier Architectures, User Accounts
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/job/us38a80b4f5088de7c88848300b2029d32/eaa

## About the Role

* CompTIA A+ (preferred but not required if actively pursuing)

 * Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)

 * Strong communication skills when explaining technical issues to clients

 * Willingness to learn, take direction, and grow into a more advanced role

 * Customer service experience or any client-facing role strongly preferred

 * Reliable transportation for onsite visits

 * Ability to work additional hours when needed

 * Strong attention to detail and a positive, solutions-focused attitude

 * Familiarity with Microsoft Office and ticketing/CRM systems is a plus

## Description

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.
As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development., * Troubleshoot and resolve common client issues including:

 * Email, Outlook, and Microsoft Office problems

 * Printer and imaging issues

 * User accounts, password resets, and workstation setup

 * Basic server and network-related tasks (with guidance)

 * Provide support through:

 * Remote assistance

 * Phone support

 * Onsite client visits as needed

 * Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)

 * Document work thoroughly in tickets and follow established processes

 * Escalate advanced issues to Tier 2/Tier 3 engineers when needed


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