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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Amazon Connect Manager, Technical Transformation - **Company:** Deloitte T.T.L. - **Location:** Cleveland, OH, United States - **Experience:** Experienced - **Salary:** $130,800.0 - $241,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Cloud Computing, Customer Interaction Management (Software), Common Desktop Environments, IBM Rational Unified Process, Oracle (Applications), Scrum Methodology, Systems Development Life Cycle, Salesforce.Com, SAP (Applications), Software Engineering, Amazon Connect, Information Technology, Amazon Lex - **Published:** July 23, 2026 - **Apply:** https://dejobs.org/x/x/F24C63AF91BD4F2E8AFEF0CE3450AE13/job/ ## About the Role * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationship * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to provide clear guidance to others, Required * Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry * 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS * Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement * Applicable cloud certification within AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve * Limited immigration sponsorship may be available Preferred * Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP. * Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics) * Telephony/SIP and contact center migration experience * AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training * Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other) ## Description An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. 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