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# Service Delivery Manager for SAP

- **Company:** Credendo
- **Location:** Brussel, Belgium (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, SAP (Applications)
- **Published:** July 24, 2026
- **Apply:** https://www.bankingblvd.com/nl/careers/application/linktoexternalwebsite/2e49eae0-f99b-4ca3-8a42-c60e7fc6beb1

## About the Role

* You have a bachelor's degree (or higher) in ICT or a related field and at least 5 years of experience in service delivery or application management.
 * You have demonstrable knowledge of SAP modules and architecture (ECC, S/4HANA, BW, PI/PO, Fiori).
 * Experience with ITIL processes (incident, problem, change and release management) is a must; ITIL certification is an asset.
 * You have experience with supplier management and following up on SLAs/KPIs.
 * You have strong communication skills and can interact with both technical teams and business stakeholders .
 * You express yourself fluently in English and Dutch or French, both orally and in writing.
 * Knowledge of Hindi and Spanish is an asset for cooperation with international partners.
 * You have an analytical mind and are result-oriented.
 * You take responsibility and think proactively about optimizations and automation.
 * Knowledge of security and compliance requirements (ISO 20000, ISO 27001, DORA) is a plus.
 * Experience with SAP platforms in Microsoft Azure environments is a big asset.
 * Experience in a financial or banking environment is a plus.

## Description

At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are responsible for the end-to-end management of the SAP applications and associated services. You ensure that the applications function high-performance, securely and in accordance with the business objectives, in close collaboration with internal teams and external partners.

 * You will be part of the SIAM team and work closely with the CCOE manager, the business process owners and project teams.
 * You are the central point of contact for all SAP-related services (ECC, S/4HANA, BW, PI/PO, Fiori, etc.) and monitor compliance with SLAs and KPIs.
 * You coordinate incident, problem and change management for the SAP landscape.
 * You manage contracts and performance of external suppliers and follow up on projects and upgrades.
 * You will ensure continuous service improvement and contribute to roadmap initiatives such as migration to S/4HANA and integration with cloud solutions.
 * You will work with security and compliance teams to ensure that SAP complies with internal and external standards (DORA, ISO 20000, ISO 27001).
 * You regularly report on performance, risks and improvement actions to management.


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