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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - DACH - **Company:** Perk - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Computing Platforms, Api Management - **Published:** July 24, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role + Being native or near native in German. + Fluency in English (written and oral). + A customer-first mentality; you'll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term. + Experience in implementing products to different clients. + Proven track record of successfully managing and delivering complex projects in a fast-paced environment, including defining scope and managing changing requirements or priorities but maintaining the trajectory of the project. + Demonstrated ability to work with C-level stakeholders to define their requirements and or concerns in a clear, concise, and professional manner. + Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly. + A thoughtful consultative approach to making recommendations to both clients & internal stakeholders. + Willingness to seek out ways to improve & a mindset of continuous improvement. + Excited by challenges and have a personal drive to make a difference. ## Description The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the Perk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client's experience with the Perk platform. The Role As a DACH Senior Implementation Specialist (Sr IS), you are a platform expert who gets to know your clients' needs, and provide proactive recommendations and support them throughout their onboarding by flexing your strong change management skills. In this role you'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations. By producing a solid rollout plan that accurately covers the scope of the specific client's needs, including immediate travel and a long term success, you'll take a visible position of ownership and expertise throughout the global Implementation and Revenue teams. You will ensure that new clients are fully prepared to use Perk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring client accounts to their specifications & requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders. The Sr IS role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, confidence to solve challenging situations or client requirements, and proactivity in making recommendations. You are never a passenger - you are the driver throughout a client's onboarding experience and must be confident in driving the execution of implementation, steering clients to use best practice recommendations, and dealing with strong personalities. You'll work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and drive successful client rollouts to enable long-term success. What will you be doing: + Providing the first impression of Perk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process. + Carrying out consultative conversations with customers to collect their requirements. + Answering client requirements with your experience & data-driven best practice recommendations. + Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform. + Taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients. + Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training. + Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions. + Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations. + Collaborating with multiple different departments in the Perk organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance. + Analyzing completed implementation work to find ways to improve your own process & that of the team. + Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves. + Be a subject matter expert for the Implementation Team, using coaching and leadership skills to help colleagues., Senior Implementation Specialist Thomson Reuters Spain, Madrid, Madrid Implementation Specialist Solera Madrid Implementation Specialist Idrica Híbrido (Valencia, Valencia, España) Senior Specialist, Implementation Engineer - Spain Checkout.com Barcelona Senior Payroll Implementation Specialist - NL & Belgium Jobgether ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [From APIs to MCP: Enterprise Governance, Registry, and Controls](https://www.wearedevelopers.com/videos/100336-from-apis-to-mcp-enterprise-governance-registry-and-controls) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) ## Related Articles - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)